District Manager Parts & Service - Vermont

General Motors•Work From Home - Vermont, VT

3d•$80,700 - $109,400•Remote

About The Position

The District Manager Parts & Service serves as a sales professional and business liaison which serves a territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: execution of marketing initiatives, customer retention, financial analysis, and training. This position is remote but requires territory visits to dealerships. The territory covers central/southern VT, western NH and upstate NY. The employee must live in the territory or relocate within a 50-mile radius of Rutland, VT. This job may be eligible for relocation benefits.

Requirements

Bachelor’s Degree or Equivalent Experience
2+ years of experience leading, guiding and improving dealership Fixed Operations
Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
Proficient knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems, Dealer Operating Report & Fixed Analysis Tools, Dealership profit department’s structure and interconnectivity
Consultative Selling Skills
Effective oral and written persuasive and informative communication skills
Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Nice To Haves

Successfully builds and maintains strong internal/external relationships
Successfully Drives for Results & Drives Change Management
Effectively demonstrates Informative and Persuasive communication skills
Effectively works autonomously with strong Time Management & Prioritization Skills
Effective With Timely Problem Solving
Consistently Demonstrates Innovation and Creativity
Consistently Demonstrates Initiative & Adaptability
Strong Customer Orientation & Conflict Resolution

Responsibilities

Extreme ownership of District Revenue, Retention & Customer Experience
Serve as a trusted advisor to dealership leadership
Responsible for driving revenue growth, achieving Key Performance Indicators (KPIs) and effective execution of all Customer Care & Aftersales (CCA) programs, initiatives and related activities
Thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
Analyze dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
Create and execute annual Business Plans and implement effective countermeasures to mitigate headwinds
Successfully address and resolve aftersales customer needs, including but not limited to: resolution of Service Parts Assistance Center (SPAC)/Customer Assistance Center (CAC)/Technical Assistance Center (TAC) cases, Goodwill/Warranty/Policy requests