District Manager Parts & Service - South Central Region

General Motors•Work From Home - Texas, TX

3d•Remote

About The Position

The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: execution of marketing initiatives, customer retention, financial analysis, and training. The territory covers North Central TX Buick GMC Dealers (DFW, & surrounding areas). The selected candidate must live in territory or relocate to Dallas / Fort Worth or surrounding area. Relocation may be provided. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

Requirements

Bachelor’s Degree or Equivalent Experience
2+ years of experience leading, guiding and improving dealership fixed operations
Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
Effective oral and written persuasive and informative communication skills
Proficient knowledge of Dealership Service & Parts Operations:
Automotive Parts and Service Systems
Dealer Operating Report & Fixed Analysis Tools
Dealership profit department’s structure and interconnectivity
Consultative Selling Skills
Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Nice To Haves

Successfully builds and maintains strong internal/external relationships
Successfully Drives for Results & Drives Change Management
Effectively demonstrates Informative and Persuasive communication skills
Effectively works autonomously with strong Time Management & Prioritization Skills
Effective With Timely Problem Solving
Consistently Demonstrates Innovation and Creativity
Consistently Demonstrates Initiative & Adaptability
Strong Customer Orientation & Conflict Resolution

Responsibilities

Extreme ownership of District Revenue, Retention & Customer Experience
Serve as a trusted advisor to dealership leadership
Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests