District Manager III

ITW•Kansas City, MO

1d•Hybrid

About The Position

The District Manager 3 is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for managing and administrating general business operations for their branch. This position provides strategic leadership and the day-to-day management of a team of field service technicians, administrative staff, and lower-level supervisory staff (where applicable). Our District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.

Requirements

Bachelor’s degree with a minimum of 6 years of relevant experience and previous management experience is required.
Sales Strategy and Customer Development
Knowledge of an Annual Operating Plan/Long Range Plan
Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)
Service/product knowledge for commercial food equipment
Mechanical aptitude
Lift up to 50 lbs. with or without assistance
Climb up to 10 ft with an A-frame ladder
Extensive walking 3-5 miles/day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
Must be willing to relocate
Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.

Nice To Haves

Desired Experience
Position/Location dependent.

Responsibilities

Developing, maintaining, and managing a highly technical field service team
Oversight of installations, preventative maintenance, equipment upgrades, and updates, sales support for new systems
Establishing and growing customer relationships
Strategy focused on meeting or exceeding financial metrics
Meeting or exceeding customer satisfaction results
Talent development
Increasing employee retention and engagement levels
Responsible for a $6.1-$10M budget, 2-3 cost centers, and 6-10 direct reports.
Span of control is between 20-50 employees.
Other responsibilities or special projects not specifically listed may also be assigned.