District Manager I

ITW•Milwaukee, WI

About The Position

SUMMARY The District Manager 1 is responsible and accountable for leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for managing and administrating general business operations for their branch. This position provides strategic leadership as well as the day-to-day management of a team of Field Service Technicians, Administrative Staff, and lower-level supervisory staff (where applicable). Our District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing. ESSENTIAL DUTIES AND RESPONSIBILITIES Developing, maintaining, and managing a highly technical field service team Oversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systems Establishing and growing customer relationships Strategy focused on meeting or exceeding financial metrics Meeting or exceeding customer satisfaction results Talent development Increasing employee retention and engagement levels Responsible for a $2.5-$4M budget, 1 cost center, and 4-6 direct reports. Span of control is up to 18-25 employees. Other responsibilities or special projects not specifically listed may also be assigned.

Requirements

Bachelor’s degree with a minimum of 2 years of relevant experience and previous management experience is required.
Sales Strategy and Customer Development
Knowledge of an Annual Operating Plan/Long Range Plan
Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)
Service/product knowledge for commercial food equipment
Mechanical aptitude

Responsibilities

Developing, maintaining, and managing a highly technical field service team
Oversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systems
Establishing and growing customer relationships
Strategy focused on meeting or exceeding financial metrics
Meeting or exceeding customer satisfaction results
Talent development
Increasing employee retention and engagement levels
Responsible for a $2.5-$4M budget, 1 cost center, and 4-6 direct reports.
Span of control is up to 18-25 employees
Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.
Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.
Recommends and makes data-driven strategic trade-off decisions within the territory.
Maintains awareness of market dynamics impacting the districts.
Attract and select diverse and high-caliber leadership talent.
Prioritize the development of others through coaching, feedback, exposure, and strategic career moves.
Manage the P&L of the business strategically.
Use financial analysis to generate, evaluate, and act on strategic options and opportunities.
Demonstrate ability to analyze data and apply to organizational strategies, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs.
Leads in keeping with ITW values and develops and maintains a working knowledge and use of the ITW toolbox.
Demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.