Job ID #32004: District Investigator (Roads) - Periodic Posting

City of Hamilton•Hamilton, ON

3d•CA$40 - CA$46•Onsite

About The Position

This periodic posting is for all upcoming vacancies for the District Investigator (Roads) position. The role reports to the Senior Project Manager Compliance & Administration and is responsible for responding to program inquiries and concerns that require field investigation, documentation, and follow-up. Resolution of issues may involve work order generation, recommendations, direct action, or other necessary actions. The position involves investigating and responding to public inquiries, complaints, and claims related to Roads programs, reviewing site conditions, making assessments and recommendations, writing detailed reports, and inputting data into computerized management systems. The investigator may also respond to emergencies, claims, and requests from various services, drive a city vehicle, request utility locates, operate equipment, complete administrative forms, research claims/complaints, and ensure compliance with health and safety legislation and City policies. The role may also involve coordinating contracted work, interacting with the public and colleagues, and supporting snow clearing operations. The position requires a valid Class "DZ" Driver's License.

Requirements

Demonstrated knowledge and experience of all programs and service levels provided by the Roads Districts in relation to complaint and inquiry investigations and response obtained through previous work experience in roads maintenance.
Demonstrated knowledge of general construction practices and techniques, and all relevant workplace health and safety regulations and requirements applicable to operating environment and contexts.
Good investigative and research capabilities.
Previous experience in general construction practices and techniques relevant to roads operations programs and services.
Knowledge of all relevant workplace health and safety regulations and requirements applicable to operating environment and context.
Knowledge of relevant legislation such as but not limited to Occupational Health and Safety Act and Regulations including W.H.M.I.S, legislation, 70 hours Service Regulations, Book 7 Traffic Control, Highway Traffic Act and Minimum Maintenance Standards.
Ability to read and understand detailed construction drawings.
Working knowledge of all roads related programs and activities including but not limited to: Surface Maintenance (roadway, sidewalk multi use pathway maintenance, MMS compliance, patching, levelling, etc.), Drainage Programs (catch basin cleaning, resetting, ditching, culvert install/repair), Roadside Maintenance (grass mowing, shouldering, guiderail install/repair,), General Maintenance (litter control, downtown programs, graffiti, emergency response, etc.), Electronic Data Management (Use of APS system, HANSEN, GIS, Sidewalk program).
Ability to assist in developing capital and operating budget estimates as they relate to specific projects and/or program enhancements.
Ability to interpret and instruct others in regard to written policies and procedures, including by-laws, Federal and Provincial Acts.
Ability to understand and follow detail procedures, instructions and take direction.
Ability to accurately complete various logs, documents, inspection forms and other administrative information.
Excellent written and verbal communication skills.
Proficient and demonstrated working knowledge in the use of computers, smart phones, tablets, other electronic devices and various software programs, e.g. Word, Excel, Microsoft Outlook, Hansen database software, windows search tools, and programs.
Solid interpersonal skills required to assist and respond with all scenarios and situations in regard to the general public, co-workers, supervisors and any other stakeholder etc.
Ability to work in adverse road and weather conditions.
Possess a valid class “DZ” Drivers Licence and a Driver’s abstract clear of any demerit points and pending infractions and/or record found to be satisfactory to the City of Hamilton.
Must satisfactorily pass a computer/written assessment and interview.

Responsibilities

Investigate and respond to inquiries, complaints/claims related to the delivery of Roads programs.
Receive and investigate public inquiries with respect to Road’s operations and liaise with the public, various internal departments and outside agencies.
Review site conditions, make initial assessments, cost estimates and make recommendations to the Superintendent on actions to be taken regarding workplace procedures.
Write detailed reports and record required data and site conditions; determine and recommend appropriate corrective actions.
Input and retrieve operations and maintenance program data from computerized data management systems (e.g. Hansen) to ensure records are kept current, accurate, and complete.
Respond to and investigate various emergency conditions, claims and requests from Police, Fire, Emergency Services, Risk Management and various Provincial Ministries to evaluate situational requirements and where practicable, initiate corrective action within established guidelines.
Drive a city vehicle when required to perform main responsibilities of the job and perform labour activities that may be required as direct response to complaint resolution, as appropriate (e.g. debris, accident assistance).
Request and receive underground utility locates and operate Roads specific equipment as required in support of program delivery.
Complete accurately, various logs, documents, inspection reports and other administrative forms.
Compile documents, data, forms etc., and thoroughly research and investigate in regard to claims/complaints or deficiency issues in a timely matter.
Work with competent knowledge in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Coordinate and oversee contracted work.
Interact with the general public, colleagues, representatives of other agencies, supervisors and co-workers in a courteous and respectful manner, while adhering to the City of Hamilton’s Corporate Culture.
May be assigned to support snow clearing operations, including operating plow trucks, as needed during severe weather or staffing shortages.
Perform other duties as assigned which are directly related to the major responsibilities of the division.