Block Advisors District General Manager

H&R Block•Arlington Heights, IL

7d•Hybrid

About The Position

We are searching for a District General Manager (DGM) who can play a vital role in leading a geographic district of our retail tax offices and growing their client bases. When you join us as a DGM, you will visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. In addition, you will ensure that policies and procedures are executed and followed in each office to increase revenue profitably, control expenses, and promote client satisfaction through a consistent and positive experience. You won’t need to do taxes, because you’ll have a team of tax experts. Instead, we’ll look to you to grow the business, develop your people, and keep things squared away in the multiple offices you’ll manage.

Requirements

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
Ability to make independent decisions, effectively prioritize time, and assume complete responsibility for work.
Effective verbal, written, and interpersonal communications skills, public relations skills, and detail-oriented
Experience in a retail or similar work environment is required, multi-unit is a plus
Experience in developing and executing on, short-term and long-range strategic plans
Meet IRS e-file Suitability requirements as defined by the IRS Publication 3112
5 years minimum related work experience
Passionate and enthusiastic leader with a track record of achieving results.
Profit and loss (P&L) ownership, including the ability to increase profitability and to develop, analyze, and manage budgets
Proven track record of driving results through people, including a working knowledge of organizational planning techniques, goal development, hiring, training, and work standards.
Remote leadership experience is a must.
Strong customer relationship skills with the desire and proven ability to work in a diverse work setting

Nice To Haves

multi-unit is a plus

Responsibilities

Visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence
Execute policies and procedures in each office that increase revenues, control expenses, and promote client satisfaction
Accelerate business growth through implementation of a business plan, marketing, and identification of growth opportunities
Recruit and onboard high caliber, top-performing seasonal tax office talent and leadership for key district positions
Efficiently manage labor to ensure maximum productivity and profitability
Lead and support office leaders with end-to-end performance management of office-level associates, which includes onsite presence
Lead and support single and multi-unit office leaders and individual contributors, by coaching and elevating performance standards of associates through goal setting and providing timely feedback
Ensure all office associates are focused on connecting with our clients to provide a welcoming and personalized service
Foster a culture that values critical thinking and problem solving and encourage constructive feedback, engagement, inclusion and diversity at all levels