Block Advisors Admin
H&R Block•Rockford, IL
•Onsite
About The Position
This role is an integral part of showcasing our passion and pride and delivering on our purpose - to provide help and inspire confidence in our clients and communities everywhere. The Block Advisors Admin will answer phones and greet clients in a personalized, friendly, and inviting manner, match clients with the best-suited tax professional for their needs, schedule clients, handle client exits by ensuring all current and future needs are met, maintain office cleanliness and organization of resources with team members, and perform data entry. Other duties as assigned.
Requirements
- High School Diploma or equivalent
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
Nice To Haves
- Ability to multi-task
- Strong organizational and time-management skills
- Knowledge of cash register operations
- Knowledge and experience with a Windows based computer system
Responsibilities
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Handle client exits by ensuring all current and future needs are met
- Maintain office cleanliness and organization of resources with team members
- Data entry
- Other duties as assigned
Benefits
- Competitive compensation
- Medical and prescription drug coverage
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
