District Customer Service Mgr

Albertsons Companies•Bellevue, WA

9h•$80,170 - $108,170

About The Position

The District Customer Service Manager teaches and trains store teams to implement and maintain operational excellence, maximizing customer service, sales, and profits. The role trains Front End Managers and Personnel Coordinator Bookkeepers to follow company policies, procedures, and applications in front-end and cash-office operations, while helping achieve budget goals for labor, cash variation, check expense, and supplies. The position supports and assists the Region Front-End Director. The role oversees cash control across stores in assigned districts; trains front-end and cash-office teams in customer service and operational execution; supports compliance with company policies and applicable laws; and assists store leaders with customer service, presentation, cleanliness, reporting, loss prevention, shrink reduction, safety, and sanitation. It also plans transitions of major front-end programs, promotes effective expense management, and fosters an empowered, high-performance learning environment.

Requirements

At least 5 years of experience in retail store operations.
Front-End Operations experience.
Strong communication skills.
Proven supervisory skills.
Proven problem diagnosis and solving skills.
Department expertise.
Leadership skills.
Understanding of total store operations and P&L responsibilities.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

Nice To Haves

Bachelor’s degree in business, a related field, or equivalent work experience.
Graduate of the Retail Management Certificate Program.
Experience as a Front-End Manager, Department Manager, or Assistant Store Director.

Responsibilities

Oversee cash control for all stores in assigned districts.
Teach and train Front End and Cash Office teams to deliver customer service and build customer awareness.
Train Front End Managers to use customer-service performance tools, including Net Promoter Score (NPS) and Customer Call Center feedback (Close the Loop), to improve store service performance.
Implement special-service operational events.
Train Front End Managers and Personnel Coordinator Bookkeeper teams to implement and comply with company policies, procedures, and applications.
Provide timely feedback and escalate issues affecting cash management, check acceptance, accounts receivable, and accurate payroll reporting.
Ensure effective implementation of Point of Sale, Self-Check Out, and Payment System operations.
Review and coach labor efficiencies; provide feedback, escalate issues, and support resolution related to compliance with local, state, and federal regulations, controlled substances, restricted sales, and Weights and Measures.
Ensure required store licenses are up to date, including WIC, Lottery, and business licenses.
Support store department teams with inventory controls, uniform disbursement, miscellaneous item programs, Money Orders, Western Union, Lottery, Lotto, and other miscellaneous income items.
Support Store Directors and Store Department Heads with customer service; presentation and cleanliness; sales, labor, and service reporting; training and loss monitoring; shrink minimization; and safety and sanitization procedures.
Plan transitions of major Front-End programs to minimize lost sales and customer inconvenience.
Ensure basic and proper expense-management techniques are followed.
Demonstrate actions and results aligned with the company’s vision, values, and strategic initiatives.
Assist in identifying associates with promotion potential and foster an empowered learning and high-performance environment.
Perform other job duties as required.