District Consumer Banker II

First Financial Bank • Hammond, IN

25d • $18 - $20 • Hybrid

About The Position

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. Daily activities align with The First Financial Bank Experience (FFB Experience), including partnering with internal constituencies to bring the appropriate level of expertise to the client, ensuring client follow-up calls are conducted in a timely manner, and maintaining operational and risk management standards. The Consumer Banker is responsible for adherence to all compliance and regulatory procedures and partners with District Specialists to execute retail strategies and objectives. They function as the client's personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model. The role involves participating and leading in the First Financial Bank Experience, being active in site center huddles and meetings, and consistently meeting or exceeding sales, service, and referral goals. Additionally, the Consumer Banker provides digital assistance and service for clients using the bank's online offerings and stays informed about all bank products, processes, and procedures, especially complex ones. Daily travel shall not exceed 60 miles per day, and travel between banking centers will qualify for business-related reimbursement.

Requirements

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
• High school diploma or general education degree (GED) is required.
• Possesses a strong level of bank product knowledge and solid sales skills.

Nice To Haves

• May obtain notary authorization

Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related.
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a fIRST Class Client Experience.
• Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
• Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Incentive Eligibility (All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED