District Compliance Manager - CRRT (WMS2)

State of Washington•Thurston County – Tumwater, WA

4d•Onsite

About The Position

The Department of Revenue Compliance Division is seeking a proven performer who is dynamic and self-motivated to lead the Compliance Division’s Compliance Review, Research, and Tax Discovery Training Unit (CRRT), which includes the direct management of professional and support staff to fairly and efficiently collect revenues and administer programs to fund public services. This District Compliance Manager is responsible for directly managing the taxpayer assistance, business registration, and tax discovery operations in CRRT. Additionally, this position serves as the backup Divisional coordinator for ARHD Petition Responses, Tax Discovery program, agency coordinator for the Marketplace Fairness team, and will be responsible for Tax Discovery field support in the areas of Tax Discovery training, research, and assessment review. This position also represent the Compliance Division on tax policy committees/workgroups and provides analysis/recommendations to Compliance Division Executive Team. The DCM is responsible for managing the overall delinquent account collection strategy, tax discovery strategy, taxpayer service, and facilities management of the CRRT and directly managing the professional and support staff, which includes: Initiating corrective action to improve employee performance or behavior. Maintaining continuity of operations plans and safety and security plans for the CRRT Unit. Managing facility issues and key inventory on behalf of all divisions of the agency located in CRRT. Recommending directly to the division Assistant Director or Program Manager full or partial suspension of agency operations in the CRRT when it is determined that public safety, health, or property is jeopardized due to emergency conditions or inclement weather. Planning annual and biennial collection strategies for the CRRT and identifying the assets, resources, and staff needed for the CRRT to efficiently exceed or achieve its share of responsibility for the division and agency cash commitment goals for the biennium. Setting collection goals and directions for professional staff to achieve over the fiscal year and biennium. Reporting to law enforcement directly in emergency situations any threat, assault, or incident of harassment. Developing, implementing and administering procedures and policies for daily cash accounting and transmitting of all tax and business registration payments received in the CRRT, to comply with agency Internal Audit, State Auditor, State Treasurer, and Office of Financial Management guidelines. Planning for succession: identifying people and other resources needed in the long range and the short term. Ensuring staff are instructed in job safety requirements, providing proper training for employees in safety procedures for conducting work in the field and in the office, and conducting accident investigation and reporting. The Department of Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity.

Requirements

Proven performance as a dynamic and self-motivated individual.
Direct management of professional and support staff.
Management of taxpayer assistance, business registration, and tax discovery operations.
Experience as a Divisional coordinator for ARHD Petition Responses and Tax Discovery program.
Experience as an agency coordinator for the Marketplace Fairness team.
Experience providing Tax Discovery field support in training, research, and assessment review.
Experience representing a Compliance Division on tax policy committees/workgroups.
Experience providing analysis/recommendations to an Executive Team.
Management of overall delinquent account collection strategy, tax discovery strategy, taxpayer service, and facilities management.
Initiating corrective action to improve employee performance or behavior.
Maintaining continuity of operations plans and safety and security plans.
Managing facility issues and key inventory.
Recommending suspension of agency operations due to emergency conditions.
Planning annual and biennial collection strategies.
Identifying assets, resources, and staff needed for efficient operations.
Setting collection goals and directions for professional staff.
Reporting threats, assaults, or incidents of harassment to law enforcement.
Developing, implementing, and administering procedures and policies for daily cash accounting and payment transmission.
Planning for succession.
Ensuring staff are instructed in job safety requirements and providing proper training in safety procedures.
Conducting accident investigation and reporting.
Working knowledge and full utilization of management principles including staff supervision, motivation and coaching skills, project management, budgeting, negotiation skills, oral and written communication skills, interviewing skills, quality/continuous improvement tools, and meeting management skills.
Demonstrated ability to lead, coach, motivate and evaluate professional staff in a high-volume compliance or investigative environment.
Progressive experience supervising teams responsible for delinquent account collection or similarly complex regulatory work.
Proven ability to interpret and apply civil service rules, the collective bargaining agreement, and agency policies.
Knowledge of and ability to interpret and articulate excise tax laws and rules, Attorney General opinions, Appeals or court decisions, and Compliance procedures.
Ability to analyze the impact of new legislation and/or policy changes on existing procedures or processes.
Ability to work cooperatively with others at all levels to minimize impact.
Ability to work cooperatively with representatives of other divisions or agencies at all levels to coordinate the co-location of employees in office facilities.
Demonstrated skill in conducting complex negotiations with taxpayers or their representatives.
Experience resolving high dollar, sensitive, or precedent setting tax disputes.
Progressive experience making independent decisions regarding enforced collection actions—including warrants, garnishments, distraints, asset seizure, or license revocation—based on analysis of financial records and legal authority.
Proven ability to develop and implement office level policies, procedures, safety plans, and continuity of operations plans.
Experience managing operational risk, security, and emergency preparedness in an office or field environment.
Progressive experience managing facility operations, equipment, inventory, and security protocols.
Ensuring compliance with internal controls for payment handling and safeguarding confidential information.
Proven ability to build and maintain effective working relationships with taxpayers, law enforcement, government agencies, legislators, and internal leadership.
Experience representing programs in high risk or high visibility matters.
Demonstrated skill in preparing clear, accurate written responses to legislative inquiries, taxpayer appeals, and internal or external stakeholder requests.
Experience producing formal determinations, reports, or policy communication.
Progressive experience managing workload priorities, staff assignments, and strategic collection goals to achieve division level performance measures in a dynamic, high risk operational environment.
Proven ability to analyze the impact of new legislation and policy changes on existing procedures and processes.
Ability to collaborate effectively with stakeholders at all levels to minimize operational disruption and ensure smooth implementation.
Demonstrated ability to effectively manage and lead remote and in-person staff.
Planning, coordinating, and overseeing projects to ensure timely completion, operational efficiency, and strong team performance.
Demonstrated ability to administer personnel matters, including interpreting and applying the collective bargaining agreement, adhering to agency and division policies, supporting diversity initiatives, and ensuring staff receive appropriate training.
Demonstrated knowledge of procedures and best practices for recruiting, hiring, promoting, and retaining a high quality, diverse workforce.
Ability to take action to learn and grow.
Ability to take action to meet the needs of others.
Uses an equitable and inclusive approach.
Compliance with Washington state tax laws.

Nice To Haves

Bachelor’s degree (degree must be from an accredited college or university by the U.S. Department of Education and Council for Higher Education Accreditation [CHEA]).
Two years of collection or tax administration experience.
One year in a formal or informal leadership role.
Four or more years’ total experience in a professional environment.

Responsibilities

Directly managing the taxpayer assistance, business registration, and tax discovery operations in CRRT.
Serving as the backup Divisional coordinator for ARHD Petition Responses and the Tax Discovery program.
Acting as the agency coordinator for the Marketplace Fairness team.
Providing Tax Discovery field support in the areas of Tax Discovery training, research, and assessment review.
Representing the Compliance Division on tax policy committees/workgroups and providing analysis/recommendations to the Compliance Division Executive Team.
Managing the overall delinquent account collection strategy, tax discovery strategy, taxpayer service, and facilities management of the CRRT.
Directly managing professional and support staff, including initiating corrective action to improve employee performance or behavior.
Maintaining continuity of operations plans and safety and security plans for the CRRT Unit.
Managing facility issues and key inventory on behalf of all divisions of the agency located in CRRT.
Recommending to the division Assistant Director or Program Manager full or partial suspension of agency operations in the CRRT when public safety, health, or property is jeopardized.
Planning annual and biennial collection strategies for the CRRT, identifying necessary assets, resources, and staff.
Setting collection goals and directions for professional staff.
Reporting threats, assaults, or incidents of harassment to law enforcement directly in emergency situations.
Developing, implementing, and administering procedures and policies for daily cash accounting and transmitting tax and business registration payments.
Planning for succession by identifying people and resources needed in the long and short term.
Ensuring staff are instructed in job safety requirements, providing proper training for employees in safety procedures, and conducting accident investigation and reporting.
Interpreting and applying civil service rules, the collective bargaining agreement, and agency policies in the management and direction of compliance staff.
Interpreting and articulating excise tax laws and rules, Attorney General opinions, Appeals or court decisions, and Compliance procedures.
Analyzing the impact of new legislation and/or policy changes on existing procedures or processes and working cooperatively with others to minimize impact.
Coordinating the co-location of employees in office facilities with representatives of other divisions or agencies.
Conducting complex negotiations with taxpayers or their representatives.
Making independent decisions regarding enforced collection actions based on analysis of financial records and legal authority.
Developing and implementing office level policies, procedures, safety plans, and continuity of operations plans.
Managing facility operations, equipment, inventory, and security protocols.
Building and maintaining effective working relationships with taxpayers, law enforcement, government agencies, legislators, and internal leadership.
Preparing clear, accurate written responses to legislative inquiries, taxpayer appeals, and internal or external stakeholder requests.
Managing workload priorities, staff assignments, and strategic collection goals to achieve division level performance measures.
Collaborating effectively with stakeholders at all levels to minimize operational disruption and ensure smooth implementation of new legislation and policy changes.
Effectively managing and leading remote and in-person staff while planning, coordinating, and overseeing projects.
Administering personnel matters, including interpreting and applying the collective bargaining agreement, adhering to agency and division policies, supporting diversity initiatives, and ensuring staff receive appropriate training.
Recruiting, hiring, promoting, and retaining a high quality, diverse workforce.