District Account Manager

Sweeping Corporation of America•St. Louis, MO

6d•Hybrid

About The Position

At SCA, you’ll play a key role in driving our mission to keep communities clean and safe across the country. As a District Account Manager, you’ll help support our dedicated field teams and deliver critical services that make a visible impact every day. Whether you're leading people, optimizing processes, or providing essential support, your work will contribute directly to our success—and to the communities we proudly serve.

Requirements

Education: High School or GED
Experience: 3+ years experience with account management/customer service
Industry Experience: 1 year experience with waste management / sweeping
Technical Skills: Strong proficiency in Microsoft suite
Customer Relationship Management: Ability to serve as the primary point of contact, build trusted customer relationships, conduct regular check-ins and site visits, and maintain high levels of customer satisfaction while identifying upsell opportunities.
Sales & Contract Management: Strong skills in managing renewals, negotiating pricing and scope changes, executing sales plans, and driving organic revenue growth to meet or exceed annual targets.
Issue Resolution & Service Coordination: Proactive approach to identifying and resolving customer issues, partnering closely with operations to ensure service commitments are met and service challenges are addressed promptly.
Performance Tracking & Reporting: Capability to monitor service performance metrics, gather and communicate customer feedback, and prepare clear, accurate weekly and monthly reports on sales performance, pipeline, and market trends.
CRM & Data Management: Proficiency in maintaining accurate CRM records, tracking customer interactions and contract updates, and leveraging data to support decision-making and continuous improvement.

Responsibilities

Primary Contact: Serve as the main point of contact for all existing customers within the district.
Customer Engagement: Conduct regular check-ins and site visits to maintain satisfaction and uncover upsell opportunities.
Issue Resolution: Proactively address customer concerns and coordinate with operations to resolve service-related issues promptly.
Contract Negotiations: Manage contract renewals, negotiate pricing adjustments, and secure service expansions.
Service Coordination: Work closely with operations to ensure all service commitments are met and exceeded.
Performance Monitoring: Track service performance metrics and share customer feedback to drive continuous improvement.
CRM Management: Maintain accurate records of sales activity, customer interactions, and contract updates in the CRM system.
Reporting: Prepare and deliver weekly and monthly reports on sales performance, pipeline status, and market trends.
Sales Plan Execution: Collaborate with the District Manager to execute the sales plan—including organic growth, scope increases, and price adjustments—to achieve or surpass annual revenue targets and outperform prior-year results.

Benefits

401(k) with Match: Plan for the long haul—retirement is another kind of clean sweep.
Health, Dental, Vision & Life Insurance: Take care of what matters most with benefits designed to support you and your family’s wellbeing and future.
Short- & Long-Term Disability: If life throws a pothole your way, we help you keep rolling.
Indemnity Insurance: Extra protection for life’s unexpected detours.
Paid Time Off & Holidays: Even the best machines need downtime.
Training Programs: Shift into high gear with learning and career advancement opportunities.
Team Focus: We show up for our customers and each other, every day.
A Culture that Cares: People are the heart of everything we do, fostering a culture of respect, safety, and growth
Rooted in Respect: A company with a name people know & trust - built on relationships, community pride and a people focused approach to leadership.

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