Distributor Relationship Manager

Allegion•Remote, Connecticut, CT

23h•Remote

About The Position

Allegion is a company dedicated to safety and security, operating with over 40 brands and 14,000+ employees globally. They specialize in security solutions around the doorway and beyond. Allegion has been recognized with the Gallup Exceptional Workplace Award for its employee engagement and strengths. Stanley Access Technologies, a division of Allegion, is a leader in automatic doors. The Distributor Relationship Manager will support North American and International Distribution Sales Channels, handling customer inquiries, sales order maintenance, problem resolution, and ensuring compliance. This role offers a flexible remote work arrangement with occasional on-site visits. Allegion emphasizes a dynamic environment, career growth, and work-life balance.

Requirements

Associate’s Degree or 3-5 years of account/customer management experience.
Experience with order management system.
Proficient in Microsoft Office (Excel, Word, PowerPoint, outlook email, etc.)
Must be reliable and have a positive attitude.
Demonstrate initiative and willingness to overcome challenges.
Excellent written and verbal communication skills.
Ability to work effectively in a team setting or individually as may be required.
Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions.
Ability to recognize and adapt to change.

Nice To Haves

Bachelor's Degree.
Experience with SAP order management system.
Effective negotiation skills.
Export/Import Compliance
High level of enthusiasm and passion for excellence.
Excellent critical thinking, analytical, leadership, organization, and interpersonal skills.
Ability to work across organizational boundaries and levels.

Responsibilities

Ability to interact and build positive relationships with assigned North American and International Distributors.
Effectively handle phone calls, emails, web and fax transactions to ensure customer/consumer satisfaction by supporting Allegion’s Key Performance Indicator’s (KPIs).
Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
Consistently improve and manage customer communication flow on promotions and product information.
Update, maintain, and analyze customer account profiles.
Be an involved business partner. Take ownership while exercising good judgment and propensity to effect change.
Maintain working knowledge of all company products, services, and promotions.
Operate under Allegion guidelines when resolving issues.
Attend meetings as required to represent the department and company.
Handle multiple tasks simultaneously including, but not limited to, detailed order entry of custom door & service parts, respond to inbound calls & email inquiries, complaint resolution, research & placement of quality replacement orders, maintaining Allegion’s competitive edge through impeccable attention to detail and customers’ needs.

Benefits

Health, dental and vision insurance coverage
Unlimited Paid Time Off
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts
Disability Insurance –Short-Term and Long-Term coverage
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program
Employee Discounts through Perks at Work
Community involvement and opportunities to give back