Distributor Insights Manager

Spins•Chicago, IL

23h•Hybrid

About The Position

The Distributor Insights Manager plays a critical role in supporting SPINS’ distributor ecosystem by owning and growing relationships with a portfolio of distributor clients. This role is responsible for client retention, expanded engagement, and value creation through value-add strategic insights, stakeholder expansion, and upsell of SPINS services (as applicable). As part of the broader Retail, Broker & Distributor organization, the Distributor Insights Manager partners closely with distributors and partner clients to deliver actionable insights powered by SPINS’ industry-leading Natural, Organic, and Specialty Products data. This role serves as a trusted advisor to distributors —helping them better support their retail clients, deepen their use of SPINS assets, and strengthen SPINS’ position within the CPG ecosystem.

Requirements

4–7 years of experience in CPG, retail analytics, insights, customer success, or account management within a Distributor, Broker, Retailer, CPG company, or Market Research firm.
Strong ability to translate data and analysis into actionable insights, strategic recommendations, and compelling storytelling.
Experience presenting to and influencing senior-level client stakeholders.
Prior experience working with syndicated data sources such as Circana (IRI), NielsenIQ, SPINS, Numerator, or similar.
Advanced proficiency in Microsoft Office (Excel, PowerPoint).
Client-centric, proactive, and results-oriented with strong ownership mindset.
Comfortable navigating complexity and balancing multiple priorities across a dynamic client portfolio.
Strong interpersonal, organizational, and project management skills.
Skilled at building and leveraging relationships at all levels of an organization.
Intellectual curiosity and a passion for helping clients succeed through data and insights.
Familiarity with upselling, expansion revenue, or commercial ownership in a post-sale role.

Nice To Haves

Experience working with distributors.
Experience in the natural, organic, or specialty products industry.

Responsibilities

Deliver strategic analyses, insights, and recommendations leveraging clients SPINS assets to drive value and growth for the client.
Support the client business objectives through critical analysis and data inputs to maximize client investment in SPINS data.
Increase SPINS’ footprint within the distributor ecosystem by building relationships across multiple stakeholders and functional roles and driving deeper usage of SPINS tools, thought leadership, market insights, and reporting.
Own an assigned portfolio of distributor clients, serving as the primary point of contact for relationship management, contract renewals, and ongoing engagement.
Drive high renewal rates and minimize churn by proactively demonstrating value, addressing risks, and aligning SPINS insights to distributor and retailer priorities.
Deliver client training sessions to ensure distributor fully understand and effectively apply SPINS assets in support of their business.
Partner directly with distributor executives and senior stakeholders to identify growth opportunities and advise on strategies that support their retailer and brand relationships.
Continuously assess and improve reporting, tools, and processes to better meet distributor needs.
Identify and execute opportunities to upsell distributor clients on additional SPINS products, services, and solutions.