Distribution & Warehouse Customer Service Rep - 10PM to 6:30AM

ID Logistics US • Joliet, IL

6d • Onsite

About The Position

The Customer Service Representative supports daily customer service operations within a distribution center by managing shipping and receiving activities, processing billing and invoicing, and resolving customer inquiries and discrepancies. The role is a key liaison between customers, warehouse operations, and internal management, ensuring timely, accurate, and professional communication in a fast-paced logistics environment.

This is an on-site position with a schedule of Sunday through Thursday, 10:00 PM to 6:30 AM. Overtime may be required based on business needs. No travel is required.

Requirements

• High school diploma or GED.
• At least 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Experience using Microsoft Office applications, including Excel and Outlook.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work overtime and flexible schedules as business needs require.

Nice To Haves

• Previous experience in a distribution center, warehouse, or 3PL environment.
• Experience with warehouse management systems (WMS), shipping, receiving, billing, or invoicing processes.
• Experience handling customer accounts and resolving customer concerns.
• Familiarity with inventory control and transportation coordination processes.

Responsibilities

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Communicate daily with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific Good Manufacturing Practices (GMPs) and report observed noncompliance.
• Observe company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off (PTO).
• Sick time.
• Company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED