DISTRIBUTION TECH I

Community Blood Center Of Greater Kansas City•Kansas City, MO

About The Position

The Distribution Tech I takes orders for blood products, services, and commercially prepared plasma derivatives; prepares orders for delivery; performs final product inspections before shipment; assists with inventory organization; and helps ensure the Distribution Department complies with CBC quality system requirements. The role provides courteous, professional service to internal and external customers and processes products and shipments according to applicable procedures. The schedule is Sunday through Thursday, 2:00 p.m. to 10:30 p.m. The position includes paid on-the-job training and career ladder opportunities.

Requirements

High school diploma or equivalent.
Previous customer service experience or experience performing duties in a related area.
Complete and maintain U.S. Department of Transportation Hazmat Transportation Security awareness training.
Knowledge of FDA, CLIA, and OSHA regulations; AABB standards; applicable CBC procedures; and inventory management practices such as FIFO and inventory rotation.
Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent computer skills.
Strong attention to detail in all work processes.
Ability to work independently with minimal supervision and in a strong team environment.
Strong interpersonal skills, including poise, tact, and diplomacy when handling complex matters and interacting with staff up to and including executive leadership.
Ability to communicate clearly and with authority in writing and verbally, one-on-one or in small groups.
Ability to interact helpfully, courteously, and respectfully with people at all organizational levels and with customers from diverse populations.
Ability to plan and organize work tasks or resources efficiently.
Ability to remain responsive and available to management to address issues and concerns as they arise.
Ability to work in a fast-paced environment and manage multiple competing tasks and demands.
Ability to use logic and reasoning to evaluate alternative solutions, conclusions, or approaches within established policies and procedures.
Ability to identify complex problems, assess information, evaluate options, and implement solutions.

Responsibilities

Uphold customer service standards by responding to customer needs with friendliness, understanding, empathy, fairness, options, and information.
Monitor and acknowledge orders through the online ordering system.
Receive incoming calls and communicate in a courteous and professional manner.
Classify and process orders according to urgency and arrange appropriate transportation.
Select and process units requiring product modification, including irradiation when required.
Stock released products and organize other products and supplies; inspect and appropriately handle inventory returned from customers.
Perform equipment checks and maintain equipment; prepare and maintain blood shipment boxes.
Manage incoming specimens and assist internal customers with transportation needs, inquiries, and requests where possible.
Maintain accurate and complete records.
Facilitate interstate shipments, including preparing shipping documentation and entering imported units into the computer system.
Manage nonconforming or unsuitable products, including recalls, quarantines, and unsuitable returns, according to applicable procedures.
Select units accurately, pack orders to maintain acceptable shipment temperatures, and visually inspect units before shipment.
Ship miscellaneous transfusion supplies and appropriately ship biohazard orders.
Respond appropriately to all alarms.
Maintain prompt and regular attendance and exemplify CBC’s Customer Service Mission and Core Values.
Attend departmental staff meetings and applicable in-house training; participate in other meetings and committees as requested by the Supervisor.
Make recommendations to improve organizational processes.
Follow department dress code regulations and perform other related duties as assigned.