Distribution Tech I

New York Blood Center Enterprises•Kansas City, MO

About The Position

The Distribution Tech I takes orders for blood products, services, and commercially prepared plasma derivatives, prepares orders for delivery, performs final product inspections before shipment, assists with inventory organization, and helps ensure the Distribution Department complies with CBC quality system requirements. The role supports internal and external customers by processing orders, coordinating transportation, preparing shipments, managing inventory and specimens, maintaining equipment and records, and handling nonconforming or unsuitable products according to applicable procedures. The schedule is Sunday through Thursday, 2:00 p.m. to 10:30 p.m. The position includes paid on-the-job training and career ladder opportunities. Community Blood Center of Greater Kansas City describes its culture as focused on service excellence, diversity, growth, and advancement. NYBCe is an Equal Employment Opportunity employer.

Requirements

High school diploma or equivalent.
Previous experience in customer service or performing duties in a related area.
Complete and maintain U.S. Department of Transportation Hazmat Transportation Security awareness training.
Knowledge of FDA, CLIA, and OSHA regulations; AABB standards; applicable CBC procedures; and inventory management practices such as FIFO and inventory rotation.
Excellent customer service, verbal and written communication, and computer skills.
Strong attention to detail and ability to work independently with minimal supervision.
Interpersonal skills to handle complex issues and situations with poise, tact, and diplomacy, including interactions with executive leadership.
Ability to communicate clearly and authoritatively in writing and verbally, one-on-one or in small groups.
Ability to interact helpfully, courteously, and respectfully with people at all organizational levels and with customers, including people from diverse populations.
Ability to work effectively in a team environment, plan and organize tasks or resources efficiently, and respond to management as issues arise.
Ability to work in a fast-paced environment while handling multiple competing tasks and demands.
Ability to use logic and reasoning to analyze alternatives and identify strengths and weaknesses within established policies and procedures.
Ability to identify complex problems, evaluate information and options, and implement solutions.

Responsibilities

Provide courteous, professional customer service to internal and external customers.
Monitor and acknowledge orders through the online ordering system, receive incoming calls, and communicate professionally.
Classify and process orders according to urgency and arrange appropriate transportation.
Select and process units requiring product modification, including irradiation when required.
Stock products and supplies in an orderly manner and reorganize inventory as needed.
Inspect and appropriately handle inventory returned from customers.
Perform equipment checks, maintain equipment, and prepare and maintain blood shipment boxes.
Assist internal customers with specimen transportation needs, inquiries, and requests where possible.
Maintain accurate and complete records.
Facilitate interstate shipments, including shipping documentation and entry of imported units into the computer system.
Manage nonconforming or unsuitable products, including recalls, quarantine, and unsuitable returns, according to applicable procedures.
Select units and pack orders to maintain acceptable temperatures for shipment; visually inspect units before shipment.
Ship miscellaneous transfusion supplies and appropriately ship biohazard orders.
Respond appropriately to all alarms and maintain prompt, regular attendance.
Attend departmental staff meetings, applicable in-house training, and other meetings or committees as requested by the supervisor.
Recommend improvements to organizational processes and follow department dress code regulations.
Perform other related duties as assigned.