Distribution Supervisor

ScanSource•Jeffersontown, KY

4d•Onsite

About The Position

The Distribution Supervisor will provide daily leadership, direction, and support to Fulfillment team members, fostering a culture of accountability, teamwork, engagement, and continuous improvement. This role involves overseeing daily fulfillment operations, monitoring productivity and efficiency, and identifying/implementing process improvements. The supervisor will also ensure adherence to quality standards, promote safe work practices, and serve as a liaison between distribution operations and business teams, resolving escalated issues and collaborating with internal stakeholders.

Requirements

Associates degree or equivalent combination of education and relevant experience.
5+ years of supervisory experience in a distribution warehouse setting or; 8+ years in distribution, supply chain, or other relevant experience.
Strong attendance record and dependability.
Comfortable working with technology and warehouse operational systems.
Must have the ability to understand basic English.
Experience with order fulfillment and process improvement initiatives.
Ability to stand, stoop, lift and perform manual dexterity.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
Ability to lift up to 50 pounds as needed.
Ability to operate related equipment.
Proven ability to motivate, coach, and develop team members.
Strong leadership presence with a collaborative, team-first approach.
Ability to identify inefficiencies and drive continuous process improvement.
Effective decision-making and problem-solving skills in a fast-paced environment.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Ability to understand labor utilization, productivity metrics, and the operational impact of business decisions.
Excellent verbal and written communication skills with the ability to build strong working relationships across teams.

Nice To Haves

Ability to travel less than 20%.

Responsibilities

Provide daily leadership, direction, and support to Fulfillment team members.
Foster a culture of accountability, teamwork, engagement, and continuous improvement.
Conduct regular team meetings and communicate operational priorities clearly.
Coach, mentor, and develop employees through performance feedback, recognition, and corrective action when necessary.
Monitor employee performance and support individual growth and development.
Oversee daily fulfillment operations, including picking, device configuration, quality assurance, packing, and shipping activities.
Monitor productivity, workflow efficiency, and operational performance against established goals.
Evaluate operational capacity, throughput, staffing needs, and workflow effectiveness.
Identify and implement process improvements that enhance efficiency, accuracy, and customer satisfaction.
Perform warehouse tasks alongside team members as necessary to support operational demands.
Ensure adherence to quality standards, operational procedures, and customer requirements.
Support audits, inspections, and quality control initiatives.
Promote and enforce safe work practices and compliance with company policies.
Investigate operational issues and implement corrective actions when needed.
Serve as a liaison between distribution operations and business teams.
Resolve escalated customer concerns and operational issues in a timely and professional manner.
Collaborate with internal stakeholders to meet service commitments and operational objectives.
Support special projects and other business initiatives as assigned.