Distribution Supervisor (Richmond)

Sleep Country • Richmond, BC

6d • Onsite

About The Position

This role involves providing day-to-day supervision within the distribution center, ensuring all associates are trained to meet work demands. The supervisor is responsible for performance management, staffing, training, and development of their assigned workforce. They will coach and develop associates, handle administrative duties, and manage departmental processes such as debriefing, transfers, and fleet management. The position requires close collaboration with other supervisors and support for overall delivery operations, including supervising home delivery, receiving, and order picking. Responsibilities also include running reports, routing delivery trucks, handling store transfers and building manifests, providing customer service, and ensuring adherence to health and safety standards. Facilitating weekly/monthly meetings is also a key part of the role.

Requirements

• 2 to 3 years of previous experience in a warehouse/delivery environment or in a supervisory role
• Previous inventory and cycle count experience is required
• Knowledge and understanding of provincial transportation rules and policies (i.e. log books, trip inspections, checking them over making sure they are correct and up to date, etc.)
• Ability to effectively motivate and provide leadership direction, coaching, mentoring and performance management to all Associates
• Collaborate, liaise and maintain strong relationships with external vendors, clients, customers, etc. as well as internal stakeholders
• Excellent interpersonal, communication, presentation, and organizational skills
• Work on a flexible schedule – 7-day operations where days off might not be on the weekend

Nice To Haves

• A post-secondary degree or certificate in logistics, supply chain or related discipline is an asset
• Experience with RF picking and WMS/ERP systems (ie., Oracle) is a definite asset

Responsibilities

• Provide day to day supervision of the work in the distribution center
• Ensure all Associates are trained to meet the work demands of the distribution center
• Responsible for all aspects of performance management, staffing, training and development of their assigned workforce
• Coach and develop Associates to meet organizational objectives and personal goals
• Handle all administrative duties for all hourly Associates (vacation request, personal day, PIP’s etc.)
• Manage overall department process such as debriefing processes, transfers and fleet (5-ton trucks) as required
• Work closely in supporting other supervisors and overall delivery operations
• Supervise home delivery, inbound/outbound receiving, and order picking
• Run reports, route delivery trucks, handle store transfers & building manifests
• Provide customer service and support to customers, sales and delivery teams by responding to store e-mails and incoming telephone calls
• Ensure that all health and safety standards and regulations are adhered to
• Facilitate weekly/monthly meetings

Benefits

• Full medical, dental benefits
• Deferred Profit-Sharing Program
• Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being
• Associate Discount Program
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree