Distribution Specialist

AWG Enterprises•Norfolk, VA

1d•Hybrid

About The Position

The Distribution Specialist will provide excellent customer service by supporting retailers via phone, e-mail, and internal documents. This role involves auditing loads, researching credits claimed by retailers, and working with sales teams to correct order accuracy issues. The specialist will also assist stores with first truck deliveries, order review, and processing. Additionally, they will oversee third-party audit functions, resolve Fresh Department quality issues, and ensure all product is delivered. This role requires developing relationships with retailers, training them on company systems, and researching special requests. Collaboration with warehouse management is key to identifying and resolving issues related to stacking, order filling accuracy, product quality, slotting, short-dated product claims, and miss-rotated products. The specialist will also assist in disposing of outdated, damaged, and discontinued products and work with the accounting department on credit claims. Store visits will be conducted to offer assistance and resolve ongoing issues.

Requirements

5 Years in customer service experience in retail operations
5 Years of Fresh sales experience at wholesale or retail
5 Years of working knowledge and experience in Fresh quality control
Excellent verbal and written communication skills
Proficient knowledge of MS Excel required
Must be able to work successfully in a cross functional team environment
Must work independently and develop/manage own schedule
Must possess critical thinking and business process analytical skills
Must be able to work/travel on variable shifts as required
Must have valid driver's license

Nice To Haves

BA Degree in Business, Marketing or Accounting preferred
Current Food Safety Certification or must obtain within initial 30 days in role

Responsibilities

Provide excellent customer service to retailers via phone, e-mail, and internal documents.
Audit loads at the warehouse and retail locations.
Research credits claimed by retailers for accuracy and loss to the Company.
Work with division sales teams to correct issues with order accuracy at the retail level.
Assist stores by auditing first truck deliveries and assisting in order review and processing.
Oversee third-party audit function for accuracy and follow through.
Resolve Fresh Department quality issues by working with division procurement teams and warehouse.
Ensure all product is delivered and no "left offs" remain on the dock.
Work with routing department to ensure left off product is delivered and credits are issued.
Train retailers on AWG ordering and credit reporting systems.
Develop relationships with retailers to ensure they receive necessary attention and support.
Research special requests as necessary per Division Management and Members.
Work with warehouse management team to identify and resolve problem areas in stacking, order filling accuracy, product quality, and potential slotting issues.
Work with warehouse management team to identify problem areas regarding short dated product claims and miss-rotated products.
Assist division sales departments in disposing of and selling of outdated, damaged and discontinued products.
Work with Division accounting department to identify problem areas relating to credits claimed by retailers.
Provide resource information to warehouse management team to identify reported credit issues.
Conduct store visits in the Division to offer assistance, answer questions, and provide documentation to resolve ongoing issues.