Distribution Sales Specialist

Farmers Insurance Careers

4d•$76,275 - $144,875•Hybrid

About The Position

The Distribution Sales Specialist (DSS) works as part of a centralized group with agency owners through both inbound and outbound interactions. The DSS makes contact through a variety of technologies including phone, chat, and video meeting. The DSS will answer operational support questions related to distribution functions including but not limited to compensation, incentives, marketing programs, initiatives, and staffing. Leverages available resources and technology to answer questions accurately. Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Requirements

High School Diploma or equivalent required.
Bachelors degree preferred.
State insurance license.
Minimum of three years of sales, marketing or insurance experience including knowledge of Personal Lines, Specialty, Life and Commercial lines product knowledge required.
Knowledge of insurance products, tools, and current sales management technology preferred.

Responsibilities

Responds operational support questions related to distribution functions including but not limited to compensation, incentives, marketing programs, initiatives, and staffing.
Leverages available resources and technology to answer questions accurately.
Accountable for measures including first contact resolution, customer satisfaction, documentation, and completing assigned activities.
Manages inbound activities and documents contacts.
Provides operational support and utilizes consultative skills to train agents and district managers on products, services and technology to achieve objectives.
Promotes overall company value proposition and drives results for multiple lines of business.
Collaborates with other functional areas to support overall agent performance such as providing feedback and assistance on initiatives.
Performs other job duties as assigned.