Distribution Sales Operations Specialist

XP Power

1d

About The Position

The Distribution Sales Operations Specialist plays a critical role in supporting North American distribution partners by coordinating product availability, managing Salesforce activities, analyzing sales and backlog data, and ensuring accurate distributor-facing information. This role serves as a key operational link between Sales, Customer Support, Supply Chain, and Distribution partners, ensuring timely execution, data integrity, and a high level of distributor satisfaction.

Requirements

• Experience in sales operations, distribution support, or commercial operations, preferably in a manufacturing or B2B environment.
• Working knowledge of Salesforce CRM and ERP systems (SAP S/4 preferred).
• Strong Microsoft Excel skills, including pivot tables and lookup functions.
• Highly organized, detail-oriented, and comfortable working cross-functionally.
• Strong communication skills with the ability to manage multiple priorities.
• Comfortable supporting remote and international teams across time zones.

Nice To Haves

• Experience with SAP S/4 preferred.

Responsibilities

• Provide day-to-day sales and customer service support for distribution accounts, serving as a backup resource for distribution-related inquiries.
• Partner closely with Sales and Customer Support teams to resolve order, availability, and delivery-related issues.
• Log, manage, and track distributor and customer complaints in Salesforce, including documentation, corrective action (CAPA) coordination, and follow-up.
• Expedite product availability by coordinating with XP Power buyers and factory planners to address constraints and prioritize distributor needs.
• Support Inside Sales activities as needed, including order status updates and issue escalation.
• Facilitate North America Salesforce lead management, including lead assignment, coordination, and routing of Rest of World (ROW) leads.
• Generate, maintain, and distribute weekly and monthly distribution, backlog, and sales reports using SAP S/4 and Salesforce.
• Perform data analysis and reporting using Microsoft Excel, including pivot tables, XLOOKUP, and data reconciliation between systems.
• Identify trends, gaps, and inconsistencies in sales and backlog data and communicate findings to Sales and Operations leadership.
• Manage and maintain distributor website content to ensure accuracy of product data, images, lead times, pricing, and availability.
• Coordinate updates with internal stakeholders to ensure distributors have current and compliant product information.
• Support distributor enablement by improving data quality and visibility across systems and channels.

Benefits

• Safe and healthy working environment
• Stimulating and collaborative environment
• Empowerment to make a real difference

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees