Distribution Operations Representative

Kawasaki Motors Corp., U.S.A.•, UT

7d•$62,000 - $66,000•Onsite

About The Position

This role is responsible for coordinating daily Parts & Accessories distribution center operations, including communication, logistics support, inventory control, and risk management. The position involves monitoring daily reports, providing feedback to third-party logistics providers, and reporting on distribution center performance metrics. The representative will oversee third-party logistics provider activities to ensure compliance with company policies and service expectations, coordinate out-of-scope operational activities, and manage warehouse supply requirements and cost reduction opportunities. Additionally, the role involves communicating inbound load projections, monitoring and auditing inventory-related discrepancies, and initiating freight claims and other transportation-related processes. A significant part of the role includes managing the returns process for various channels, serving as the primary contact for return-related inquiries, researching and resolving return issues, and developing reports on return activity and KPIs. The position also coordinates the Accessory Replacement Component Program, handling requests for replacement parts and maintaining component information. Finally, the role provides operational support to internal and external stakeholders, coordinates cross-functional issue resolution, supports supplier performance and regulatory compliance initiatives, and participates in process and system improvements.

Requirements

A bachelor’s degree (BA/BS) or equivalent from a four-year college or university is preferred; and a minimum of five years related experience and/or training in distribution operations, logistics, inventory control, transportation, customer service, or supply chain operations; or equivalent combination of education and experience.
Must exhibit excellent oral and written communication skills.
Prioritizes and organizes multiple, competing tasks.
Must be extremely detailed and deadline oriented.
Adapts quickly and remains composed in a fast-paced environment.
Demonstrates proficiency with large volumes of data.
Produces results quickly and the accuracy of your work is irreproachable.
Knowledge and experience working with Microsoft's Word, Excel, PowerPoint and Access software.
Brings energy and enthusiasm to group or team efforts.

Nice To Haves

Some travel required.

Responsibilities

Coordinates all daily Parts & Accessories distribution center related business within assigned distribution center in the areas of: Communication, Logistics Support, Inventory Control, Risk Management.
Monitors daily reports to ensure stability of distribution center performance and research operational issues requiring corrective action.
Provides feedback and operational recommendations to third-party logistics providers to improve warehouse efficiencies, operational performance, and customer service.
Reports daily, weekly, and monthly distribution center performance metrics to the Operations group and assists in identifying operational trends and process improvement opportunities.
Oversees third-party logistics provider activities to ensure operations remain in compliance with Kawasaki operational policies and established service expectations.
Coordinates all out-of-scope (ad hoc) operational activities with Distribution Centers and internal departments.
Coordinates warehouse supply requirements with Distribution Centers, monitors usage, and assists in identifying cost reduction opportunities.
Communicates inbound load projections with Distribution Centers and reconciles receipts not in transit.
Monitors and audits item suspensions, inventory adjustments, cycle count discrepancies, and receipt variances while coordinating resolution with warehouse operations.
Initiates and processes freight claims, freight call tags, transportation exceptions, and shipment investigations.
Coordinates recycled parts bin returns and other reverse logistics activities.
Oversees the complete dealer, distributor, employee, internal, warranty, and retail eCommerce returns process from return authorization through final resolution.
Serves as the primary operational contact for return-related inquiries from dealers, Customer Service, Finance, Transportation, Distribution Centers, and internal departments.
Researches and resolves return issues involving shipping discrepancies, damaged merchandise, incorrect shipments, inventory shortages, product disposition, and customer concerns.
Coordinates return authorizations, warehouse processing, inventory reconciliation, customer communication, and product disposition activities.
Reviews and validates return eligibility and coordinates customer credits and financial adjustments with Finance.
Develops and maintains reporting related to return activity, processing performance, return aging, credit accuracy, and operational Key Performance Indicators (KPIs).
Identifies recurring return trends and assists in developing recommendations that improve customer satisfaction, inventory accuracy, and operational performance.
Coordinates Kawasaki's Accessory Replacement Component Program by researching and resolving dealer, distributor, retail customer, and internal requests for replacement accessory components and hardware.
Serves as the primary operational contact for replacement component inquiries and provides timely resolution of product support issues.
Researches and sources replacement accessory components through inventory, Purchasing, Product Development, suppliers, and Distribution Centers.
Maintains accessory replacement component relationships within Kawasaki systems by establishing and updating links between finished accessories and individual replacement components.
Coordinates establishment and maintenance of replacement component information for new accessory introductions to support dealer and internal lookup capabilities.
Works closely with Product Development, Purchasing, Inventory Planning, Information Technology, and Customer Service to ensure replacement component information remains accurate and current.
Develops and maintains documentation supporting replacement component identification and dealer self-service resources.
Represents Kawasaki's Distribution Operations department by providing professional customer service and operational support to dealers, distributors, retail customers, and internal departments.
Coordinates cross-functional resolution of operational issues involving Customer Service, Transportation, Purchasing, Inventory Planning, Finance, Product Development, Information Technology, Distribution Centers, and third-party logistics providers.
Researches operational issues involving inventory discrepancies, shipment variances, supplier performance, product quality, packaging, returns, and replacement component requests while assisting in identifying corrective actions.
Supports supplier performance and regulatory compliance initiatives by maintaining operational data, coordinating information requests, and assisting with implementation of compliance-related operational processes.
Assists in the collection, validation, and maintenance of operational data supporting supplier compliance programs, regulatory reporting requirements, and departmental initiatives.
Maintains operational system data supporting inventory control, accessory replacement components, reverse logistics, and other business processes utilized in supplier performance and regulatory compliance programs.
Supports compliance-related audits by researching operational records, inventory transactions, returns history, and distribution activities.
Participates in implementation of operational process improvements, system enhancements, reporting enhancements, and departmental initiatives supporting Kawasaki's distribution network.
Performs other duties and special projects assigned.