Distribution Operations Manager

Hearst•San Antonio, TX

1d•Onsite

About The Position

The Delivery Manager will act as a TMC Manager for the San Antonio Express-News. This position leads a team of full-time and part-time employees who work with independent newspaper contractors to provide quality delivery service to non-subscribers. The role is responsible for the timely and dry delivery of all products in an assigned geography, facilitating the delivery of all products when they are not managed by a delivery agreement, and managing and scheduling the efforts and expenses of the Distribution Center staff. This includes training and developing Distribution Center staff, managing route structure, carrier/agent profit analysis, delivery deadlines, and carrier retention to achieve company goals. The position also involves maintaining subscriber files, routers, route lists, and other routine reports, records, and forms accurately and in a timely manner. The Delivery Manager will contact customers with service-related problems and resolve them permanently and in a timely manner. They will verify the accuracy of information for the Distribution Center and ensure compliance with independent contractor agreements, recommending corrective action for violations. Communication of progress and problems to the supervisor is essential, as is participation in and leadership of Distribution initiatives to achieve company goals. The role also requires maintaining a positive work environment for employees and contractors, ensuring facilities are clean, safe, and secure, and promoting Human Resource policies. The Delivery Manager must ensure facilities meet all regulatory standards (fire, building codes, OSHA, DOT, AAM, ADA).

Requirements

Must have planning, problem solving, statistical, motivational, and oral and written communication skills.
Must have computer skills using MS Office, MS Outlook, MS Excel, and MS Word.
Must be able to work in a Team Environment.
Must be a Self-Starter.
Must be able to work a flexible schedule; ability to deliver papers while driving.
Must have and always maintain reliable transportation, valid Texas driver's license, and proof of auto liability insurance.
Must have the ability to work in a fast paced, constantly changing production environment.
Must have a High School Education.
Three years of management experience in a fast paced, deadline-oriented customer service field preferred
4 year college degree preferred
High School education required
Computer skills, MS Office, MS Outlook, MS Excel, MS Word required
Walking-Sitting-Climbing Stairs required
Lifting to 35 pounds, Pushing or pulling up to 65 pounds required
Forklift operations capability required
Repetitive finger movements, twisting or pressure involving wrists and hands required

Nice To Haves

Bi-Lingual preferred.
Newspaper experience preferred

Responsibilities

Responsible for the timely and dry delivery of all products in an assigned geography.
Responsible for facilitating the delivery of all products when they are not managed by a delivery agreement.
Responsible for managing and scheduling the efforts and expenses of the Distribution Center staff.
Responsible for training and developing Distribution Center staff.
Manage route structure, carrier/agent profit analysis, delivery deadlines, and carrier retention to achieve company goals.
Maintain/Oversee subscriber files, routers, route lists, and all other routine reports, records and forms in a timely and accurate manner.
Contact customers with service related problems; resolve in a timely and permanent manner.
Verify the accuracy of information for the Distribution Center going to and coming from independent contractors, customer service, circulation sales, finance, delivery partners, etc.
Ensure compliance with independent contractor agreement; recommend corrective action for violations.
Communicate progress and problems to supervisor in a timely and accurate manner.
Participate and lead Distribution initiatives to achieve company goals and participate in project teams as needed.
Maintain a positive work environment for all employees and contractors.
Maintain facilities that are clean, safe, and secure.
Promote and reinforce Human Resource policies regarding employment, harassment, training, etc. and to take appropriate action as needed to ensure facilities meet all regulatory standards (fire, building codes, OSHA, DOT, AAM, ADA).
Other essential duties and tasks as assigned.