Rep II, Engineering

Southern Company•Americus, GA

4d•Onsite

About The Position

This position is responsible for providing engineering, design, construction coordination, project management, customer support, reliability improvement, asset management, and operational support activities associated with the electric distribution system within an assigned service area. Responsibilities include service design, estimating, customer coordination, engineering analysis, distribution planning support, project management, and construction coordination for overhead and underground distribution facilities serving residential, commercial, industrial, and governmental customers. The successful candidate must provide superior customer service while preparing and scheduling construction work to meet committed service dates. Responsibilities include writing and executing switching orders to safely maintain and operate the distribution system and assisting with planning efforts that support reliability and operational excellence. Additional responsibilities include responding to customer inquiries, investigating voltage complaints and claims, supporting compliance initiatives, and participating in asset management programs. The successful candidate will balance safety, customer satisfaction, reliability, compliance, and financial stewardship when making engineering and operational decisions. This position requires effective coordination with customers, contractors, operations personnel, line crews, corporate partners, and local leadership to successfully execute projects and achieve business objectives. The position also supports reliability improvement initiatives, system performance enhancement efforts, and continuous improvement activities. The candidate will participate in the on-call trouble supervision rotation and must be willing and able to respond to local, regional, and out-of-state storm restoration assignments, including extended work hours, overnight travel, and emergency response activities as business needs dictate.

Requirements

Distribution Engineering Representative: Two-year accredited Technical Degree; OR Four-year accredited non-engineering degree; OR EUT Certificate; OR Equivalent utility experience and qualifications as determined by the company.
Distribution Engineer Associate: Bachelor's Degree in Engineering from an ABET-accredited university.
Distribution Engineer: Bachelor's Degree in Engineering from an ABET-accredited university.
Must possess a valid driver's license.
Must have a safe work record and successfully follow established safety practices and policies.
Demonstrated leadership, accountability, and ownership of assigned work activities.
Ability to exercise sound judgment and evaluate risk.
Ability to manage customer expectations and resolve challenging situations professionally.
Ability to prioritize and manage multiple projects while meeting deadlines.
Excellent project management and organizational skills.
Strong analytical and problem-solving abilities.
Strong verbal and written communication skills.
Excellent customer service skills.
Ability to analyze operational and engineering data to support reliability and asset management efforts.
Ability to utilize digital engineering tools, mapping applications, mobile technology, and data analytics to support business decisions.
Familiarity with GIS and mapping tools.
Proficiency with Microsoft Office products and related engineering software systems.
Working knowledge of the National Electric Safety Code (NESC).
Knowledge of underground and overhead construction practices.
Knowledge of electrical system operations and distribution systems.
Understanding of electrical engineering fundamentals and power systems.
Knowledge of engineering and construction principles.

Nice To Haves

Electric utility experience.
Distribution engineering experience.
Utility operations experience.
Construction coordination experience.
Project management experience.
GIS experience.
Design software experience.
Internal Georgia Power and Southern Company experience.
EUT Certification.
Bachelor's Degree in Electrical Engineering preferred for candidates being considered for placement as a Distribution Engineer.
Knowledge of utility reliability principles.
Knowledge of switching and distribution operations.
Familiarity with OFS, JETS, Express Sketch/GIS, CSS, Socket, DistView, NMS Web, NJUNS, OUA, and Pole Foreman.

Responsibilities

Design and coordinate overhead and underground distribution facilities.
Prepare engineering designs, estimates, construction packages, and work orders.
Manage assigned customer and company projects from initiation through completion.
Schedule work to meet committed customer service dates.
Support distribution planning and system improvement initiatives.
Investigate customer concerns including voltage complaints, service issues, claims, and reliability concerns.
Coordinate with customers, contractors, governmental agencies, operations personnel, and line crews.
Support compliance, environmental, and asset management programs.
Analyze operational and engineering data to improve reliability and system performance.
Write and execute switching orders as qualified and authorized.
Ensure all work complies with company standards, operating procedures, safety requirements, and applicable regulations.
Support emergency response and storm restoration activities.
Maintain appropriate records and documentation in accordance with company and regulatory requirements.
Support reliability improvement initiatives.
Assist with asset condition assessments.
Identify opportunities for system improvement.
Utilize operational data and field observations to improve system performance.
Support risk-based prioritization of capital and maintenance work.
Participate in compliance and asset management programs supporting safe and reliable electric service.