Distribution Customer Service Agent
About The Position
This role involves managing daily customer orders and distribution accounts, ensuring accuracy and timeliness in all processes. The agent will be responsible for generating reports, checking product availability, preparing necessary paperwork for customer orders, and maintaining inventory records. This position also requires assisting colleagues, performing invoicing, conducting billings with associated documentation, and entering data for various warehouse operations. The agent will coordinate shipping requests, trace orders, notify customers of status updates, and manage returned merchandise. A key aspect of the role is maintaining strong customer relationships by efficiently handling inquiries and complaints, reporting feedback to management, and acting as a liaison between the warehouse, office, and customers. The position also involves administrative tasks such as filing, research, maintaining procedure manuals, answering phones, and corresponding with customers.
Requirements
- Six months to one year related experience and/or training; or equivalent combination of education and experience
- Previous customer service experience
- History of excellent attendance practices
- Proven ability to work as part of a team, under high pressure and tight deadline
- Well-organized, innovative, self-motivated
- Good problem solving skills
- Fully proficient with various software applications preferably with a base knowledge of inventory control.
Nice To Haves
- Willing to put in extra hours, as required
Responsibilities
- Daily process and input of all customer orders and distribution account(s).
- Provides daily operational reports that are accurate and timely.
- Runs stock reports to check for product availability.
- Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records.
- Assists others in their duties with all distribution accounts.
- Performs invoicing through ETMS.
- Conducts billings, including associated back-up and documentation.
- Performs daily data entry for receiving, order allocation, shipping and inventory management.
- Rates domestic transportation bills.
- Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
- Trace orders as required and notify customers of any activity concerning their order.
- Ensure proper invoicing of accounts by verifying computer-generated invoices.
- Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.
- Inputs all receipts, putaways, moves, picks, shipments and cycle counts.
- Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
- Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
- Reports customer feedback to management, including any signs of customer dissatisfaction.
- Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
- Provides support with other miscellaneous projects, filing and research.
- Oversees all paperwork associated with orders and maintain the corresponding files.
- Maintains a current and accurate procedures manual that details the processing requirements for each account.
- Answers phone calls and operate various types of machines and computers necessary to perform duties.
- Effectively corresponds with customers as required.
- Receives inventory.
Benefits
- Competitive salary
- Matching 401(k) plan
- Health, Life and Long Term Disability Insurance provided - full premiums paid by Expeditors
- Stock Purchase Plan
- Training and Personnel Development Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
