Distribution Center Trainer (2nd / 3rd Shift)

Ferguson Enterprises•Lebanon, TN

About The Position

Ferguson is hiring a Distribution Center Trainer to support associate training in a warehouse and distribution center. The role facilitates orientation and on-the-job training for new and tenured associates, including instruction on warehouse safety, job-specific operations, WMS processes, and Powered Industrial Truck (PIT) operation and safety. The trainer tracks associate training status, audits training and work practices for consistency with training standards and SOPs, and provides guidance and mentorship to associates. The role also works with senior leadership and department leaders to recommend improvements. The scheduled hours are 5:00 PM–1:30 AM. The role requires flexibility and availability for overtime based on operational needs, including working day-shift hours to support new-hire onboarding. Ferguson has approximately 36,000 associates across 1,700 locations.

Requirements

Experience operating and training others on Powered Industrial Equipment (PIT), such as forklifts, order pickers, and reach trucks.
Experience successfully implementing general safety programs.
Ability to prioritize and multitask, and manage priorities through effective organization, delegation, and time leadership skills.
Creativity and adaptability in using translation devices, programs, and other resources to communicate training content and direction to non-English-speaking associates.
Effective listening skills, demonstrated through understanding and execution.
Proficiency in Microsoft Word, Excel, PowerPoint, and the Enterprise Learning Management (ELM) system.
Ability to build dynamic PowerPoint presentations.
Ability to develop and deliver effective presentations to groups and communicate with audiences across all levels.
Strong interpersonal and customer service skills, and a team-centric mentality.
Continued focus on improving system efficiencies and business practices.
Flexibility in scheduling and availability to work overtime based on operational needs, including day-shift hours for new-hire onboarding.

Nice To Haves

Three or more years of training or trainer experience in a warehouse or distribution environment.
Training content development or instructional design experience.

Responsibilities

Support orientation training schedules for new and tenured associates.
Conduct and facilitate on-the-job training for Ferguson distribution center associates.
Train associates on warehouse safety requirements.
Provide one-on-one training in job-specific warehouse operations and WMS processes.
Audit work for adherence to training standards and SOPs.
Meet regularly with senior leadership and department leaders to provide suggestions for improvement.
Ensure accurate tracking of each associate's training status.
Audit each department's training processes to ensure consistency with SOPs.
Lead warehouse PIT training, including initial certification, recertification, and accident retraining.
Provide recurrent training for certifications and required safety training programs.
Provide guidance and mentorship to associates.