Distribution Center Support Coordinator

American Tire Distributors • Byron, GA

2d • Onsite

About The Position

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

Requirements

• High School or GED degree
• 1-2 years of related experience preferred
• Builds Customer Loyalty
• Builds Rapport
• Customer-Focused Approach
• Navigates Customer Challenges
• Masters Service Conversations
• Service Into Sales
• Strengthens Customer Connections

Nice To Haves

• Associates degree

Responsibilities

• Collect and deposit funds at the Distribution Center in collaboration with designated payment receivers.
• Handle cash, checks, and credit card processing securely and according to policy.
• Communicate product delays to sales teams and directly inform customers when Supply Chain Operations encounter errors preventing scheduled deliveries.
• Generate reports, communicate effectively, and strategize solutions.
• Ensure the facility maintains adequate supplies to support operational needs efficiently.
• Ensure timely processing and payment of vendor invoices for services rendered.
• Ensure timely processing of customer orders and notify appropriate partners to escalate concerns proactively.
• Generate reports, compose communications, and plan actions to resolve issues promptly.
• Execute resolutions promptly when errors occur during customer delivery.
• Manage real-time phone escalations and respond promptly to system ticketed items.
• Identify and correct errors in deposits made by drivers promptly and accurately throughout the day.
• Manage customer service and operations within the CPU area based on distribution center volume; prioritize excellent customer service and operational efficiency.
• Manage documents via various systems, adhering to document management practices consistently.
• Verify and complete daily processes outlined in the Day-In-Life document; ensure accuracy and compliance with operational procedures.

Benefits

• Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Build a challenging and rewarding career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED