Distribution Center Support Coordinator

American Tire Distributors•Totowa, NJ

8d•Hybrid

About The Position

The primary responsibility of the Distribution Center Support Coordinator is proactive prevention of customer disruption. In the event a failure is not caught by the proactive process, the DSC is responsible for the creation of consistent and timely communications of product delays for the customers and sales team to ensure customers are informed and armed with solutions related to delivery/inventory failures. ATD associates are valued and work in a fun while productive hybrid atmosphere. We celebrate and come together throughout the year to celebrate many occasions. Your wellbeing is among ATD’s highest priorities, and that is reflected in the benefits we offer to empower our associates and enrich their lives. We regularly sponsor events and initiatives, held at our Huntersville Field Support Center along with in our 120 Distribution Centers, Mixing Centers and Regional Distribution Center locations, to support our mental health and physical wellness to keep you feeling your best. We have hosted over 15 different events, with the added fellowship and social benefit for our associates.

Requirements

High School or GED degree
Associates.
1-2 years of related experience preferred
Builds Customer Loyalty
Builds Rapport
Customer-Focused Approach
Navigates Customer Challenges
Masters Service Conversations
Service Into Sales
Strengthens Customer Connections

Responsibilities

Collect and deposit funds at the Distribution Center in collaboration with designated payment receivers.
Handle cash, checks, and credit card processing securely and according to policy.
Communicate product delays to sales teams and directly inform customers when Supply Chain Operations encounter errors preventing scheduled deliveries.
Generate reports, communicate effectively, and strategize solutions.
Ensure the facility maintains adequate supplies to support operational needs efficiently.
Ensure timely processing and payment of vendor invoices for services rendered.
Ensure timely processing of customer orders and notify appropriate partners to escalate concerns proactively.
Generate reports, compose communications, and plan actions to resolve issues promptly.
Execute resolutions promptly when errors occur during customer delivery.
Manage real-time phone escalations and respond promptly to system ticketed items.
Identify and correct errors in deposits made by drivers promptly and accurately throughout the day.
Manage customer service and operations within the CPU area based on distribution center volume; prioritize excellent customer service and operational efficiency.
Manage documents via various systems, adhering to document management practices consistently.
Verify and complete daily processes outlined in the Day-In-Life document; ensure accuracy and compliance with operational procedures.