Distribution Center - MDO Manager

The Home Depot • Suitland, MD

18d

About The Position

The Market Delivery Operations (MDO) Manager leads the cross-dock distribution center operation and team to meet customer service and financial goals. The role oversees a team of 20–40 associates responsible for receiving inbound customer orders, staging orders, and processing outbound customer deliveries so orders are accurate, complete, and delivered within the committed timeframe. The manager works closely with the market transportation team to optimize transportation resources, reduce costs, and improve delivery network efficiency. The role also fosters a positive associate environment and sets a high-performance standard.

Requirements

• At least 18 years of age.
• Legally permitted to work in the United States.
• At least 5 years of work experience.
• Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
• Ability to work weekends and holidays.
• Ability to work a flexible schedule and be on-call at various times.

Nice To Haves

• Bachelor’s degree concentrating in Operations Management, Business, or Supply Chain.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Previous change management experience.
• Experience providing direct customer service.

Responsibilities

• Manage the workflow of the MDO operation and related transportation or warehouse systems, using work-in-progress metrics to stay on plan and identify and resolve issues.
• Manage building and operating conditions to maintain a clean, safe, and positive associate environment.
• Monitor building-level scorecards, financials, and safety metrics; identify recommendations for improvement and address potential issues.
• Oversee delivery exception handling, including interfacing with customers or Home Depot departments to resolve identified issues.
• Manage inbound and outbound loads, directly with Home Depot drivers or indirectly through on-site third-party logistics or transportation delivery agents, to ensure performance meets expectations.
• Lead a team of 20–40 associates in receiving, staging, and processing customer orders.
• Work with the market transportation team to optimize resources, reduce costs, and improve delivery network efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED