Distribution Center- MDO Manager

Home Depot • Windsor, CT

1d

About The Position

The Market Delivery Operations (MDO) Manager leads the cross-dock distribution center operation and team to meet customer service and financial goals. The manager leads 20–40 associates in receiving inbound customer orders, staging orders, and processing outbound customer deliveries, ensuring orders are accurate and complete and arrive within the committed timeframe. The role works closely with the market transportation team to optimize transportation resources, reduce costs, and improve delivery-network efficiency. The manager creates a positive associate environment and establishes high-performance standards to meet customer needs.

The position reports to a Market Delivery Center (MDC) General Manager and has between one and four direct reports. It typically requires overnight travel less than 10% of the time. Work is typically in a comfortable environment, with regular exposure to temperature extremes, moving machinery, loud noise, and fumes that may cause noticeable discomfort or a moderate risk of accident or illness. The role requires intermittent continuous physical exertion, including walking, standing, stooping, climbing, and lifting materials or equipment, some of which may be heavy or awkward.

Requirements

• Must be at least 18 years old.
• Must be legally permitted to work in the United States.
• High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through completion of that education.
• At least 5 years of work experience.
• Ability to perform intermittent physical exertion, including walking, standing, stooping, climbing, and lifting materials or equipment, some of which may be heavy or awkward.
• Ability to work weekends and holidays.
• Ability to be on call at various times.
• Accountability for managing others through subordinate supervisors and for associate activities, including selection, termination, performance appraisal, and professional development.

Nice To Haves

• Bachelor’s degree concentrating in Operations Management, Business, or Supply Chain.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Previous change-management experience.
• Experience providing direct customer service.
• Ability to work a flexible schedule.

Responsibilities

• Manage workflow for the MDO operation and related transportation or warehouse systems; use work-in-progress metrics to stay on plan or identify and resolve issues.
• Manage building and operating conditions to maintain a clean, safe, and positive associate environment.
• Monitor building-level scorecards, financials, and safety metrics; identify improvement recommendations and address potential issues.
• Oversee delivery exception handling, including interfacing with customers or Home Depot departments to resolve identified issues.
• Manage inbound and outbound loads, directly with Home Depot drivers or indirectly through third-party logistics (3PL) delivery or transportation agents, to ensure performance meets expectations.
• Manage associate activities, including selection, termination, performance appraisal, and professional development of subordinates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED