Distribution Associate III-3:00pm-11:30pm

Hilco Vision•Fairfield, OH

2d•Onsite

About The Position

Hilco Vision is seeking a skilled Distribution Associate III with expertise in special parcel shipping. This role is responsible for overseeing and processing orders for specific customers like Amazon, Dunhams, and Nexcom, which require the use of external portals for generating shipping documents and labels. Each customer portal has unique Standard Operating Procedures (SOPs), and failure to adhere to these can result in chargebacks for Hilco Vision. The ability to navigate these portals is crucial for shipping packages. This position is also expected to take on additional responsibilities as new customers requiring external portal logins for small parcel shipping are added.

Requirements

High school diploma and up to three years of shipping experience
MS Office Suite knowledge at an intermediate level, specifically MS Word and Excel
Special knowledge of individual customer needs, portal use, and individual shipping requirements.
Ability to communicate effectively via email (via MS Outlook), phone and in-person
Use of Softeon (or other WMS) and M3 – basic knowledge of both is necessary
Understanding of commercial invoices and the ability to troubleshoot issues that arise using Process Weaver
Ability to work independently, utilizing specialized knowledge of rules, procedures, and concepts regarding shipping
Ability to solve a wide range of problems using general Hilco Vision precedents and practices
Ability to meet pre-determined deadlines and great attention to detail

Responsibilities

Oversee and process all external shipment and paperwork portals for customers including, but not limited to Amazon, Dunhams, West Marine, and Nexcom. Will be responsible for additional portals for future customers as needed.
Ensure all processes in external portals are followed correctly and efficiently to prevent charge backs from customers that arise when operating procedures are not followed.
Utilize Process Weaver program to action any offline, small parcel shipping required for drop ship orders and any offline shipping emergencies that arise within the facility.
Process Loblaw invoicing following the closure of an order, requiring a daily pallet breakdown of each case and ensuring all orders have a paper invoice.
Troubleshoot invoices according to Process Weaver and MS Excel functions.
If all responsibilities have been completed for Special Shipping, this role will help with any/all other shipping department needs based on supervisor or manager discretion.
Communicate effectively and in a timely manner with colleagues in other functions at varying levels, including sales team members, customer service, and sales support.