DISTRIBUTED COMPUTER SYSTEMS ANALYST - 64000958

State of Florida • Bartow, FL

1d • $44,000 - $45,000

About The Position

The Distributed Computer Systems Analyst performs hands-on information technology work installing, maintaining, and supporting networked (LAN and WAN) Windows-based desktop computer systems and related software and hardware. The role primarily answers technical support calls and handles help tickets for installations, support, and problem resolution. Work is performed remotely when possible or by traveling to sites in Polk and Hardee counties, Florida; use of a personal vehicle may be required.

The incumbent provides Level 2 and Level 3 technical assistance to other network and desktop IT staff and is on call as needed, including nights and weekends. Responsibilities span server and monitoring systems, network and Wi-Fi operations, backups and recovery, virtual desktops, computers and peripherals, and telecommunications infrastructure. The position also documents solutions, conducts compliance reviews, trains users, and performs related duties. Emergency duty may be required before, during, or beyond normal work hours or days. The employee may access records containing Social Security numbers.

Requirements

• Extensive demonstrable knowledge and skill with desktop computers, printers, scanners, smartphones, and other peripherals.
• Extensive demonstrable knowledge and skill with Microsoft Windows operating systems and Microsoft Office systems.
• Must have a valid Florida Class E driver's license.
• Must be able to learn and communicate effectively in English, orally and in writing.
• Must complete a security background check and/or drug screening and participate in direct deposit.
• May be required to work before, during, and/or beyond normal work hours or days during emergencies.

Responsibilities

• Answer IT support phone calls and work help tickets to install, support, and resolve problems with networked desktop systems.
• Install, maintain, and support LAN/WAN Windows-based desktop computer systems and related software and hardware, using remote support or traveling to job sites in Polk and Hardee counties.
• Provide Level 2 and Level 3 technical support to network and desktop IT staff; be on call as needed, including nights and weekends.
• Install and maintain Microsoft Windows servers in virtual environments, keep them operational, resolve server problems, and migrate operating systems to new versions in accordance with Microsoft End of Life dates and Department of Health standards.
• Install and maintain monitoring system servers that monitor network and server operations and report problems through automated methods.
• Use packet-sniffing software and network diagnostic tools to locate problems and maintain network operations; rebuild or restore local area networks with equipment and wiring as needed.
• Install and maintain backup systems, including tape, disk-to-disk, and bare-metal boot systems; schedule backups and data replication to a disaster recovery site, and restore systems to operational readiness.
• Support site Wi-Fi networks, install supporting switches, coordinate with Department of Health IT staff, and diagnose and resolve wireless network problems.
• Install and maintain the virtual desktop system.
• Install computers and software; resolve software configuration problems and diagnose and repair computers, printers, scanners, smartphones, wireless cards, and other peripherals.
• Use computer diagnostic techniques and tools to identify and fix system problems.
• Lift and transport computers and monitors weighing up to 60 pounds to installation sites around the county.
• Write documentation of resolved problems for use by other technicians.
• Help maintain network and telecommunications systems, including wire testing, toning, jack replacement, patching, and punch downs; assist specialists with equipment changes, configurations, and repairs.
• Conduct on-site reviews of compliance with Department of Health system standards, protocols, and procedures when needed.
• Conduct individual and classroom-style user training in computer usage and teach classes in computer and software use.
• Perform other related duties as required.
• Perform emergency duty, which may include work in special-needs or Red Cross shelters or other duties responding to disasters or threats of disaster.

Benefits

• Annual and sick leave benefits
• Nine paid holidays and one personal holiday each year
• State group insurance options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed