DISTRIBUTED COMPUTER SYSTEMS ANALYST - 64086080
About The Position
This position is responsible for performing technical and administrative work in the development and maintenance of computer systems and network systems of the Department of Health at assigned County Health Department. The incumbent will always come to work and exhibit an attitude of friendliness and eager customer service towards all employees and act respectfully and courteously to fellow employees. This position will require daily travel up to 50% of the time. Provide tier 1 and 2 level technical support on-site or by phone/email that is focused on the needs of the client and the satisfaction of the customer service. Install and implement distributed computer systems hardware, software, and communication. Participate in data processing of the technical work completed in the support of the distributed computer systems, including but not limited to the hardware, software, peripherals, and communication equipment. Conduct monthly on-site reviews of distributed computer systems and components assigned to clients to determine the accuracy of documented data and to update data to reflect current data as needed. Performs monthly updates/upgrades of distributed computer systems. Monitor Information Technology assets faults/issues and take steps to resolve them. Maintain Information Technology assets to ensure functionality and uptime. Creates purchase orders in My Florida Market Place. Is responsible for monitoring purchase orders during approval process, follow-up with vendor from approval to invoicing. All other duties as assigned.
Requirements
- Strong written, oral and interpersonal communication skills.
- Meticulous attention to detail.
- Highly self-motivated and quick to grasp new concepts.
- Effective prioritization and execution of tasks in high-pressure environments.
- Experience in both independent and collaborative teamwork settings.
- Exceptional customer service orientation.
- Excellent communication skills for technical information delivery.
- Proficiency in distributed processing operations, procedures and equipment.
- Problem-solving skills and knowledge of computers, software, and programming principles.
- Establishment and maintenance of effective working relationships.
- Logical information processing and problem-solving capabilities.
- Development of training programs for distributed processing operations.
- Monitoring and resolution of distributed computer system problems.
- Identification and definition of user task needs.
- Effective planning, organizing, and coordination of work assignments.
- All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.
Nice To Haves
- A minimum of one years’ experience in computer hardware trouble shooting and repair.
- A valid driver’s license.
- Associate or bachelor’s degree in computer science, information technology, or a related field.
Responsibilities
- Provide tier 1 and 2 level technical support on-site or by phone/email that is focused on the needs of the client and the satisfaction of the customer service.
- Install and implement distributed computer systems hardware, software, and communication.
- Participate in data processing of the technical work completed in the support of the distributed computer systems, including but not limited to the hardware, software, peripherals, and communication equipment.
- Conduct monthly on-site reviews of distributed computer systems and components assigned to clients to determine the accuracy of documented data and to update data to reflect current data as needed.
- Performs monthly updates/upgrades of distributed computer systems.
- Monitor Information Technology assets faults/issues and take steps to resolve them.
- Maintain Information Technology assets to ensure functionality and uptime.
- Creates purchase orders in My Florida Market Place.
- Responsible for monitoring purchase orders during approval process, follow-up with vendor from approval to invoicing.
- All other duties as assigned.
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
