Distance Learning Coordinator

Wilson Community College•Wilson, NC

1d•Onsite

About The Position

Under the direction of the Director of Distance Learning, this role supports the College's learning management system and distance learning initiatives by providing operational, technical, and instructional support to faculty, staff, and students. The coordinator assists with LMS administration, course readiness, instructional technologies, faculty support, and online course quality to help ensure accessible, student-centered learning environments and the effective delivery of distance learning.

Requirements

Knowledge of learning management systems (LMS), distance learning operations, and instructional technologies.
Knowledge of instructional design, online learning, accessibility standards, and Universal Design for Learning (UDL).
Skill in supporting LMS administration, instructional technologies, and technology-related issues.
Skill in conducting training and the development of instructional resources.
Skill in troubleshooting, evaluating, and implementing instructional technologies.
Skill in collecting, analyzing, and reporting data to support assessment and continuous improvement.
Ability to provide excellent customer service and communicate effectively.
Ability to organize work, manage multiple priorities, and meet deadlines.
Ability to collaborate effectively with faculty, staff, vendors, and campus partners.
Ability to learn new technologies, adapt to change, and work independently with sound judgment.
Bachelor’s degree in Information Science, Information Technology, Information Systems, Communication, Education, or a related field required.
Two years of higher education experience in a support role.
Experience supporting software systems and troubleshooting technology-related issues.
Experience providing customer service, technical support, and end-user training.

Nice To Haves

Experience with Canvas and Moodle.

Responsibilities

Provide operational, technical, and administrative support for the College's Learning Management System (LMS) and related instructional technologies to ensure the reliable delivery of distance learning.
Support LMS administration, including course creation, user accounts, enrollments, permissions, troubleshooting, system testing, vendor coordination, and platform enhancements.
Manage course quality by supporting course preparation, conducting readiness reviews, and promoting continuous improvement to ensure courses meet institutional quality and accessibility standards.
Partner with faculty to improve courses by providing guidance on course design, learning activities, assessments, accessibility, learner engagement, and instructional best practices.
Develop and deliver training, documentation, and support resources for faculty, staff, and students related to the LMS and instructional technologies.
Collect, maintain, analyze, and distribute data and reports related to LMS operations, course readiness, faculty support, and instructional technology initiatives.
Assist with evaluating and implementing instructional technologies, special projects, strategic initiatives, and continuous improvement efforts that support distance learning operations, instructional innovation, and student success.
Participate in institutional committees and meetings as needed.
Participate in campus activities and promote college programs and events to faculty, staff, students, and the community.
Participate in the College’s recruitment efforts by reviewing and providing recommendations for program publications, the College’s website, social media, marketing materials, and other community relations activities.
Maintain a high level of professional skills and abilities through participation in professional organizations, workshops, and professional development opportunities.
Perform other duties as assigned by the supervisor or members of College Leadership.