DISPUTES SPECIALIST

The Home Depot • Atlanta, GA

1d

About The Position

The Disputes Specialist sits within the collections department and manages the identification, investigation, and resolution of invoice disputes. The role serves as an operational liaison between collections and cross-functional teams, accelerating cash flow by removing payment bottlenecks, minimizing uncollectible balances, and conducting root-cause analysis to prevent recurring billing issues.

The specialist resolves complex payment disputes, coordinates with Sales, Customer Service, Billing, Logistics, and Pricing, applies deduction codes, and works within service-level agreements. The position also monitors dispute performance metrics and analyzes trends to identify systemic issues.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• Minimum education: high school diploma and/or GED.
• At least 2 years of work experience.
• Strong negotiation skills and the ability to remain professional under pressure.
• Ability to distinguish a customer with a temporary cash-flow issue from a bad debt risk.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Microsoft Office Suite, and Power BI; experience with AR/Credit Systems such as Bectran.

Nice To Haves

• Bachelor's degree or equivalent in a field of study related to the job.
• Experience in B2B collections, Accounts Receivable, or a related finance role; construction or trade industry experience is a strong plus.
• Familiarity with fair debt collection practices and a general understanding of lien rights and bond claim laws; training will be provided.

Responsibilities

• Manage and resolve high-value, complex, or sensitive payment disputes; draft formal credit/debit adjustments and coordinate commercial settlements.
• Collaborate in cross-functional PODs with Sales, Customer Service, Billing, Logistics, and Pricing to investigate pricing errors, shipping discrepancies, and contract compliance issues.
• Apply deduction codes and adhere to SLAs to investigate and resolve customer disputes efficiently.
• Monitor and report performance metrics, including Days Disputes Outstanding (DDO), dispute aging brackets, and root-cause distribution.
• Analyze dispute and deduction trends, identify systemic organizational issues, and provide data and insights to help eliminate recurring billing errors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED