Dispute Resolution Supervisor

Calumet • Indianapolis, IN

3d

About The Position

This position is responsible for the supervision of the Dispute Resolution Specialists team along with the processing of all internal/external disputes, claims, complaints, and incentive programs consistent with the established processes. Reporting to the Sr. Manager, Pricing and Disputes, the Disputes Resolution Supervisor’s primary responsibility is to support the Dispute Resolution Specialists and ensure timely and accurate closure of disputes and claims. The candidate will support the Manager, Pricing and Disputes as necessary.

Requirements

• Degree in business administration or equivalent experience
• SAP experience in order fulfillment and supply chain
• Strong leadership and management skills
• Analytical and problem-solving abilities
• Excellent communication skills - written and verbal
• Confident - able to make decisions in a fast-paced environment
• Good interpersonal skills - people at all organizational levels

Nice To Haves

• 2+ years’ experience in dispute resolution preferred
• Prior supervisory/management experience preferred

Responsibilities

• Supervises the Dispute Resolution Specialists by communicating job expectations, planning, monitoring, coaching, and participating in 1:1 meetings on bi-weekly basis
• Conducts performance and development reviews as per established guidelines
• Maintains proper workload balance and cross training activities for Dispute Resolution Specialists
• Updates and maintains all work instructions and SOPs related to dispute processes/functions
• Conducts all new hire induction planning, and managing the scheduling and training process throughout the induction period
• Develops training programs, implements on-going training, and conducts any all testing when required
• Works with internal business owners to ensure processes remain updated and valid
• Assists with reviewing, analyzing, and trending customer complaints
• Validates proper internal approvals have been obtained
• Escalates any unresolved or urgent issues to Manager, Pricing and Disputes as needed
• All other duties as assigned

Benefits

• Salary and benefits commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree