Dispute Resolution Specialist

CENTRAL BANCOMPANY, INC. • Jefferson City, MO

12h • Onsite

About The Position

The Dispute Resolution Specialist works directly with customers to research and resolve bankcard disputes and related account concerns. The position receives and processes dispute claims, maintains accurate case documentation, completes financial adjustments, and supports general ledger balancing. It involves frequent customer communication by phone and management of multiple cases while complying with applicable regulations and information-security standards.

The role requires regular and reliable attendance and punctuality. The employee must be able to perform the essential functions of the position with or without reasonable accommodation. It operates in a standard office environment with an on-site arrangement.

Requirements

• High school diploma or GED certificate.
• Strong verbal and written communication skills, including the ability to explain account and dispute information clearly and professionally.
• Ability to provide courteous and effective service when responding to customer questions or concerns.
• Ability to research account activity, evaluate information, and maintain accurate and complete documentation.
• Strong organizational skills and the ability to prioritize and manage multiple cases and deadlines.
• Proficiency with computers, data entry, and business applications used to document and process account activity.
• Ability to handle confidential customer and account information appropriately.
• Regular and reliable attendance and punctuality.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Previous customer service experience.
• Previous banking, bankcard, dispute-processing, or financial-services experience.
• Previous experience handling customer inquiries by phone.
• Equivalent combinations of relevant education, training, and experience may be considered.

Responsibilities

• Receive, research, process, and document customer dispute claims accurately and within established procedures and timeframes.
• Answer and manage customer phone calls, explain dispute status and next steps clearly, and provide professional assistance throughout the dispute process.
• Analyze account activity, transaction details, documentation, and other available information to support accurate dispute decisions.
• Complete authorized financial adjustments, account maintenance, general ledger balancing, and related entries accurately.
• Prepare and enter required forms, correspondence, notes, and database entries, ensuring case records are complete and current.
• Perform applicable account-security and monitoring functions, identify potential concerns, and escalate complex or unusual cases to the appropriate team member.
• Provide operational or phone coverage for the Bank Card team as needed and collaborate with team members to resolve customer issues.
• Comply with applicable banking regulations, including Bank Secrecy Act requirements, privacy requirements, and information-security standards.
• Perform other duties as assigned or as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED