Dispute Arbitrator
About The Position
The Dispute Production Associate is responsible for analyzing and finalizing the dispute process in accordance with published Dispute Policies and Operation Regulations. A core focus is to mitigate risk through rigorous control execution and assisting with special projects as assigned. The associate will drive innovation through strategic process offering solutions that will enhance our dispute experience for all payment partners. Additionally, the associate will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line.
Requirements
- High school diploma, GED or equivalent certification
- At least 2 years of experience in credit card disputes processing, investigations or analytics
Nice To Haves
- Associate’s or Bachelor's Degree in Business, Finance or Marketing
- 4+ years of experience in credit card disputes processing, investigations or analytics
Responsibilities
- Reviews and decisions Dispute Arbitration cases by analyzing Issuer and Acquirer documentation and performing actionable steps to finalize the dispute process in accordance with Dispute Policies and Regulations
- Mitigates risk through monitoring system applications to assess the effectiveness of team controls and escalates inquiries as needed
- Assists with special projects and assignments by partnering with other business units and the Dispute Operation team to improve workflows
- Demonstrates the ability to be innovative by proactively offering solutions and providing enhancements within the job flow to enhance the Issuer and Acquirer experience
Benefits
- health insurance
- financial benefits
- other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
