Display/Office Assistant

Haverty Furniture Companies, Inc•Austin, TX

10d•Onsite

About The Position

This role assists the Display Coordinator or store management with furniture setup and display, and maintaining the store's appearance. The position also involves filling in on the delivery truck when needed, processing customer sales and payment transactions, answering phones, and scheduling deliveries. The job requires a high school diploma or GED, with one to three years of customer service experience, preferably in retail, and one to three years of monetary or cash handling experience. Training or an equivalent combination of education and experience will be considered. General computer skills, strong math skills, excellent communication and customer service skills, the ability to multi-task, and strong organizational skills are also required. Employees must be able to follow instructions, work independently, and use discretion. The role involves frequent standing, walking, reaching, stooping, kneeling, crouching, or crawling, and occasional sitting. Employees must be able to frequently lift and/or move up to 150 pounds and assist with deliveries. A physical assessment is required for new hires. Employees must adhere to the company's dress code, including wearing a uniform and steel-toe boots when on the truck.

Requirements

High school diploma or general education degree (GED)
One to three years’ experience actively working with the public in a customer service position, preferably in retail.
One to three years of monetary or cash handling experience highly preferred, i.e., Banking, Customer Service, Data Entry, Office Administration, Medical Records, etc.
General computer skills required with a working knowledge of Microsoft Word, Excel and O365 preferred
Strong math skills
Excellent communication and customer service skills
Ability to multi-task
Highly organized
Must be able to follow oral and written instructions
Must be able to work independently while using discretion
Must be able to frequently lift and/or move up to 150 pounds
Must be capable to provide delivery assistance and fill in as a delivery assistant as needed.
New hires are required to pass a physical assessment to ensure they can perform the essential functions of this job.

Nice To Haves

Working knowledge of Microsoft Word, Excel and O365

Responsibilities

Helps Display Coordinator with floor moves and processing of new accessories.
Assists Display Coordinator by aiming lighting on furniture and/or accessories.
Must be able to move and help arrange heavy merchandise on the showroom floor.
Responsible for placement of POP material including hanging banners and placing signs.
Assists customers in carrying heavy merchandise to their vehicles.
Keeps merchandise on the floor in functional condition, including by ordering parts and repairing when necessary.
May be required to provide housekeeping support as needed.
Maintains stockroom in an orderly fashion, including sweeping and mopping.
Keeps exits lit and free of obstruction.
Assists in maintenance of the grounds.
Must be capable and available to provide work as a delivery assistant and complete deliveries as needed.
Balances cash fund every morning and evening.
Completed opening/closing procedure checklists daily.
Prepares reconciles bank deposits.
Processes customers' sales and payments accurately.
Maintains an organized and secure office environment.
Answers incoming calls, distributes calls/messages, manages stores voicemail.
Handles customer complaints, initiates and follows up on existing customer service tickets.
Reviews Outstanding Customer Transactions.
Verifies scheduled deliveries are in the appropriate status to be routed.
Schedules deliveries.
Ensures POs are present for out of stock product.
Contacts customers when products have arrived locally for pickup.
Files and/or prepares daily paperwork.