Display/Office Assistant

Havertys•Austin, TX

1d•Onsite

About The Position

MAJOR FUNCTION To assist the Display Coordinator, or store management, with set up and display of furniture and to maintain the store’s appearance. Will also fill in on the delivery truck when needed. Will also process customer sales, process payment transactions, answer phones, and schedule deliveries.

Requirements

High school diploma or general education degree (GED)
One to three years’ experience actively working with the public in a customer service position, preferably in retail.
One to three years of monetary or cash handling experience highly preferred, i.e., Banking, Customer Service, Data Entry, Office Administration, Medical Records, etc.
Training and/or equivalent combination of education and experience will be considered.
General computer skills required
Strong math skills
Excellent communication and customer service skills
Ability to multi-task
Highly organized
Must be able to follow oral and written instructions
Must be able to work independently while using discretion
Employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 150 pounds and must be capable to provide delivery assistance and fill in as a delivery assistant as needed.
New hires are required to pass a physical assessment to ensure they can perform the essential functions of this job.

Nice To Haves

working knowledge of Microsoft Word, Excel and O365 preferred

Responsibilities

Helps Display Coordinator with floor moves and processing of new accessories.
Assists Display Coordinator by aiming lighting on furniture and/or accessories.
Must be able to move and help arrange heavy merchandise on the showroom floor.
Responsible for placement of POP material including hanging banners and placing signs.
Assists customers in carrying heavy merchandise to their vehicles.
Keeps merchandise on the floor in functional condition, including by ordering parts and repairing when necessary.
May be required to provide housekeeping support as needed.
Maintains stockroom in an orderly fashion, including sweeping and mopping.
Keeps exits lit and free of obstruction.
Assists in maintenance of the grounds.
Must be capable and available to provide work as a delivery assistant and complete deliveries as needed.
May also perform Office duties:
Balances cash fund every morning and evening
Completed opening/closing procedure checklists daily
Prepares reconciles bank deposits
Processes customers' sales and payments accurately
Maintains an organized and secure office environment
Answers incoming calls, distributes calls/messages, manages stores voicemail
Handles customer complaints, initiates and follows up on existing customer service tickets
Reviews Outstanding Customer Transactions
Verifies scheduled deliveries are in the appropriate status to be routed
Schedules deliveries
Ensures POs are present for out of stock product
Contacts customers when products have arrived locally for pickup
Files and/or prepares daily paperwork