Pharmacy Technician Supervisor, Dispensing

Akina Pharmacy • Sterling, VA

8d • $55,000 - $70,000 • Onsite

About The Position

The Dispensing Technician Supervisor leads a team of dispensing technicians through final-stage prescription fulfillment, ensuring prescriptions are filled, labeled, and prepared for pharmacist verification accurately, on time, and in compliance with USP standards and Akina SOPs. This is a hands-on management role for an experienced pharmacy technician; a pharmacist license is not required.

The supervisor owns daily workflow across fill stations, assigning technicians and adjusting workflow to meet priorities and performance targets. The role includes developing the technician team, monitoring performance, coordinating resources as prescription volumes change, and resolving operational barriers. The supervisor partners with dispensing pharmacists and the Clinical Pharmacy team to keep prescriptions moving and resolve issues promptly. As the first escalation point for technician and workflow concerns, the supervisor elevates clinical decisions, significant cross-functional matters, and decisions requiring broader authority to the Dispensing Manager.

Requirements

• High school diploma or equivalent.
• Current Certified Pharmacy Technician (CPhT) status and registration with the Virginia Board of Pharmacy.
• At least 1–2 years of pharmacy dispensing experience in a retail, institutional, specialty, or compounding pharmacy, with demonstrated focus on accuracy, productivity, and regulatory compliance.
• Demonstrated experience leading or supervising employees, including assigning work, coaching and providing feedback, addressing performance or personnel concerns, and maintaining accountability.
• Experience prioritizing competing workloads, coordinating employee resources, monitoring performance metrics, identifying workflow barriers, and maintaining service levels in a fast-paced environment.
• Proficiency with pharmacy management and workflow systems and standard applications, including Word, Excel, and Outlook.
• Ability to work in a fast-paced pharmacy environment while maintaining attention to detail, accuracy, and compliance with safety and quality standards.
• Strong written and verbal communication, sound judgment, attention to detail, and the ability to remain organized and effective under pressure.
• Fluency in spoken and written English.
• Ability to stand for extended periods, potentially up to 12 hours during a scheduled workday.
• Ability to lift and carry materials, supplies, and equipment weighing up to 50 pounds.
• Manual dexterity to handle medications, operate pharmacy equipment, and perform dispensing-related tasks accurately and efficiently.
• Availability for occasional early morning or evening shifts to support dispensing needs.

Nice To Haves

• Bachelor's degree in management, business administration, operations management, organized leadership, or a related field.

Responsibilities

• Lead the team by providing clear direction and resources, delegating and coaching effectively, acting for the greater good, and making time for strategic thinking.
• Manage team expectations, responsibilities, metrics, and goals; maintain open communication through check-ins and meetings; address issues promptly; and recognize positive performance.
• Work alongside dispensing technicians while directing and prioritizing the prescription fill queue and adjusting assignments in real time to meet turnaround-time and productivity targets.
• Keep dispensing areas clean, organized, and stocked with medications, supplies, and equipment; coordinate replenishment and repairs with Facilities and Materials Management.
• Resolve escalated problem orders and order rejects within established timeframes, coordinating order clarifications with Clinical Pharmacy and moving orders toward shipment.
• Serve as dispensing's point of contact for partner teams, communicating order status and resolving handoff issues before they delay shipment.
• Ensure the dispensing team follows USP guidelines, Akina SOPs, labeling and FEFO requirements, and Good Documentation Practices; correct gaps as they arise.
• Evaluate dispensing errors and Quality Related Events for recurring constraints and improvement opportunities, and close individual gaps through retraining.
• Deliver and coordinate onboarding, training, and competency assessments; ensure technicians are qualified for assigned fill stations and keep training records current in the electronic quality management system.
• Identify knowledge and skill gaps, implement retraining or development plans, and verify sustained improvement.
• Complete and document required one-on-ones, performance reviews, coaching, and performance-management actions by established deadlines.

Benefits

• Two medical plan options with employer premium contributions up to 85%.
• Dental and vision coverage.
• Accident and hospital indemnity coverage.
• Company-paid long-term and short-term disability options, available after 30 days of employment.
• Generous paid time off.
• Six scheduled paid holidays.
• 401(k) plan with a Safe Harbor match up to 4%.
• Rewards and recognition program.
• Prescribed compounded medications at no cost to eligible employees after 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED