Dispensary Sales Floor Manager-Newburgh

The Flowery NY•Newburgh, NY

5d•Onsite

About The Position

We're building a team of passionate professionals who are committed to delivering an exceptional cannabis retail experience. If you're a natural leader who enjoys developing others, driving sales, and creating a positive customer experience, we'd love to meet you.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
Minimum of 1 year of retail leadership or supervisory experience.
Excellent customer service and communication skills.
Strong leadership, coaching, and conflict-resolution abilities.
Comfortable working in a fast-paced retail environment.
Reliable transportation and dependable attendance.
Ability to work evenings, weekends, and holidays.
Ability to stand for extended periods and lift up to 50 pounds.

Nice To Haves

Cannabis dispensary experience preferred.
Previous experience as a Key Holder, Shift Lead, or Assistant Manager.
Experience using Dutchie POS or other cannabis retail systems.
Strong cash-handling and inventory management skills.
Knowledge of New York cannabis compliance regulations

Responsibilities

Lead by example in delivering exceptional customer service.
Open and close the dispensary following company procedures.
Serve as Manager on Duty in the absence of management.
Coach and develop dispensary associates through real-time feedback.
Drive sales through customer engagement, product recommendations, and upselling.
Assist with daily cash handling and register reconciliation.
Ensure compliance with all company policies and New York cannabis regulations.
Assist with inventory counts, product restocking, and merchandising.
Monitor store appearance and maintain a clean, organized sales floor.
Resolve customer concerns professionally and efficiently.
Support onboarding and training of new team members.
Communicate operational updates and sales goals to the team.
Assist management with achieving daily sales and performance metrics.