Dispensary Sales Associate

King City Gardens•Colerain Township, OH

11d•Onsite

About The Position

The Dispensary Sales Associate (Budtender) provides customer service and educational support to medical patients and adult-use customers at The Garden Dispensary. The role helps customers understand cannabis products and available options so they can make informed purchases, while complying with Ohio Division of Cannabis Control regulations and company policies. The ideal candidate is personable, dependable, detail-oriented, and comfortable in a fast-paced retail environment, with professionalism, discretion, strong communication skills, and a commitment to a welcoming, compliant customer experience.

Requirements

Strong verbal communication and interpersonal skills.
Customer service skills with a friendly, professional, and patient approach.
Attention to detail and the ability to follow established procedures.
Basic math, computer, point-of-sale, and cash-handling skills.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work effectively in a fast-paced retail environment.
Strong organizational skills and the ability to manage multiple tasks.
Willingness to learn cannabis products, company procedures, and regulatory requirements.
Dependability, punctuality, and a team-oriented mindset.
Must be at least 21 years old, pass a background check, and obtain and maintain a DCC employee badge.
Ability to meet background screening requirements consistent with Ohio cannabis industry standards.
Ability to stand and walk for extended periods throughout an assigned shift.
Ability to lift and carry up to 25 pounds.
Ability to perform repetitive tasks, including handling products, operating registers, and labeling inventory.
Ability to maintain attention to detail while working in a busy retail environment.
Availability to work evenings, weekends, and holidays as scheduled.

Nice To Haves

Previous retail, hospitality, sales, or customer service experience.
Experience with cash handling and point-of-sale systems.
Knowledge of cannabis products, strains, cannabinoids, and consumption methods.
Experience working in a regulated retail environment.
Familiarity with inventory management and accurate recordkeeping.

Responsibilities

Welcome customers and provide friendly, professional, and knowledgeable service.
Verify customer identification and applicable patient registry information in accordance with Ohio regulations.
Educate customers on cannabis products, strains, cannabinoids, product types, and available options within the scope of the role.
Assist customers with product selection based on their preferences and needs without making unsupported medical claims.
Maintain customer confidentiality and protect sensitive personal and patient information.
Process sales and dispensations accurately using the dispensary's point-of-sale (POS) and applicable cannabis tracking systems.
Maintain accurate sales, dispensing, and inventory records in accordance with company procedures and regulatory requirements.
Follow applicable DCC regulations, Ohio Administrative Code requirements, and internal Standard Operating Procedures (SOPs).
Promptly report suspicious activity, compliance concerns, discrepancies, or operational issues to the appropriate supervisor.
Assist with receiving, labeling, stocking, and organizing inventory.
Maintain a clean, organized, and professional sales floor and work environment.
Complete assigned opening and closing duties, compliance documentation, and other operational tasks.
Participate in required training and maintain current knowledge of products, procedures, and regulatory expectations.
Demonstrate reliability, punctuality, teamwork, and flexibility in meeting business needs.