Dispensary Retail Lead

Mint Cannabis • Scottsdale, AZ

2d • $40,000 - $4,160 • Onsite

About The Position

The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales floor. This role bridges the gap between team members and store management and plays a key role in delivering a positive, educational, and compliant customer experience.

Requirements

• 1+ year of customer service or cannabis retail experience preferred
• 1+ year of leadership experience preferred.
• Strong communication, conflict resolution, and team-building skills.
• Working knowledge of cannabis products, POS systems, and customer service best practices.
• Reliable transportation and a flexible schedule, including weekends and holidays.
• Must be able to obtain and maintain a Facility Agent Card (or equivalent license) if required by state regulations.

Responsibilities

• Open and close the store in accordance with company policy.
• Oversee daily dispensary floor operations and ensure staff are supported and efficient.
• Verify allotments, guide patients through product selection, and deliver exceptional service.
• Mentor and train Budtenders and delegate tasks as needed.
• Ensure product displays are clean, properly labeled, rotated, and fully stocked.
• Handle customer concerns, assist with de-escalation, and support team performance.
• Operate point-of-sale systems accurately and assist with daily cash reconciliation.
• Maintain a clean, compliant, and professional retail environment.
• Support management with team communication, scheduling, and daily feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed