Dispensary Retail Associate

DCM•Hagerstown, MD

1d•Onsite

About The Position

The Dispensary Retail Associate is responsible for product knowledge, selling products, supporting customer and patient experiences, and maintaining a clean, organized, and adequately stocked dispensary. The role assists customers and patients with purchases, recommends suitable products, addresses concerns, and provides guidance about cannabis and cannabis-infused products when requested. The associate is expected to bring a passion for the cannabis industry, knowledge of cannabis products, and experience contributing to a successful retail team. The position requires following company policies and procedures to support safe, efficient, and compliant operations; maintaining accurate customer and transaction information; fulfilling online, in-store, and curbside orders; and supporting inventory, merchandising, restocking, and in-store marketing as directed by store leadership. The associate works on-site in a generally low-to-moderate-noise environment and may be asked to lift or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. DCM Inc. is an equal opportunity employer and prohibits discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications.

Requirements

At least 21 years of age.
Pass a federal and state criminal history background check.
At least two years of retail or food service experience.
Strong attention to detail.
Excellent listening, negotiation, presentation, verbal communication, and written communication skills.
Excellent customer service skills.
Ability to think quickly and solve problems with a positive outlook.
Ability to collaborate and work as part of a team, while also being independent and self-motivated.
Ability to work at a fast pace in a high-production environment.
Comply with HR policies, including confidentiality and non-disclosure.
Maintain open communication with management and coworkers.
Strong work ethic, integrity, accountability, transparency, and proactivity.

Nice To Haves

Up to six months of cannabis experience; no cannabis experience is required.
Passion for cannabis culture.
Comprehensive knowledge of the cannabis industry and related trends.
Ability to take ownership of personal development and regularly solicit feedback from teammates, colleagues, and supervisors.
Performance-driven approach to exceeding sales goals.

Responsibilities

Follow company policies and procedures to ensure safe, efficient, and compliant operations.
Keep the dispensary adequately stocked, clean, and well organized.
Maintain in-depth knowledge of store products and strains, along with industry-wide product knowledge.
Provide excellent, professional service to support high customer and patient satisfaction.
Respond to customer concerns in person, online, and over the phone.
Accurately enter customer data into company platforms.
Meet with customers and patients to discuss evolving needs and assess the quality of the company’s relationship with them.
Guide customers and patients on the use of cannabis and cannabis-infused products when needed and requested.
Fulfill online, in-store, and curbside orders efficiently and accurately.
Conduct sales transactions and accurately enter required transaction and inventory data in the POS system.
Operate the cash register and handle cash transactions accurately.
Perform inventory, merchandising, product restocking, and in-store marketing as directed by store leadership.
Perform other duties as necessary.