Dispensary General Manager

Quality Roots•Battle Creek, MI

7d•Onsite

About The Position

Quality Roots, Michigan's Premier Cannabis Retail Brand, is seeking a motivated and experienced General Manager to lead one of its dispensary locations. This role is an opportunity to shape a flagship store and contribute to the brand's growth. Quality Roots is a locally owned company focused on trust, professionalism, and community connection, believing that great customer experiences start with passionate, knowledgeable leaders.

Requirements

3+ years of management experience (Cannabis or retail preferred)
2+ years of retail experience with a strong focus on sales and customer service
Strong understanding of POS systems and seed-to-sale tracking tools (METRC, Dutchie, Flowhub)
Google Suite proficiency (Sheets, Docs, Gmail)
Excellent leadership, communication, and organizational skills
Familiarity with inventory controls, scheduling, and basic business reporting
Cannabis knowledge and comfortable talking about products and the endocannabinoid system (or willingness to learn)
Must be 21+ with valid ID
Reliable transportation and ability to travel within Michigan
Flexible availability: evenings, weekends, holidays, and extended hours as needed
Ability to stand, walk, kneel, lift up to 40 lbs, and work on a tablet or computer for extended periods
Must pass I-9 verification and any state-required background checks

Responsibilities

Build, train, coach, and inspire a top-performing retail team.
Foster a culture of professionalism, inclusion, and continuous improvement.
Manage performance, delegate tasks, and support employee growth.
Handle recruiting, scheduling, payroll forecasting, performance reviews, and corrective actions.
Oversee all daily operations including inventory management, safety protocols, and POS transactions.
Maintain strict compliance with all local, state, and industry regulations (METRC, audits, SOP adherence).
Manage online orders and curbside pickups, ensuring timely and accurate fulfillment.
Ensure loss prevention, cash handling procedures, and security protocols are consistently followed.
Deliver exceptional customer service standards and create a welcoming retail atmosphere.
Strategically merchandise the store to highlight promotions and drive sales.
Use sales and performance data to motivate staff and optimize store results.
Handle escalated customer concerns and drive repeat business.
Partner with Retail Operations Team, HR, Marketing, Compliance, and Purchasing to align on company-wide goals.
Coordinate store-level marketing events and promotions.
Maintain a strong line of communication with corporate leadership and contribute to strategic planning.