Dispensary Associate - Part Time

Trulieve•Lake Park, FL

2d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by educating them about product benefits and potential side effects. The role requires product knowledge and excellent customer service, and its primary function is to facilitate purchases in accordance with state regulations while providing an exceptional customer experience. This is a part-time retail position that works up to 25 hours per week, with flexible hours based on store needs and availability after hours as business requires. The role must be available to work evenings, weekends, and holidays. Pay is $15.00 per hour, and the position is eligible for tips. A comprehensive benefits package, including paid time off, is offered. The associate may also perform additional team tasks as needed, including delivery-associate duties and online-order support. Delivery duties require a valid driver's license and clear driving record. Online support includes processing online orders, including deliveries, within a two-hour timeframe.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent people skills and effective verbal and written communication skills.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to move intermittently during the workday; see and hear, or use prosthetics that enable these senses to function adequately; work independently with flexibility and personal integrity; and work effectively with residents, personnel, and support agencies, including people who are ill, disabled, elderly, emotionally upset, or at times hostile.
Ability to meet the stated physical demands, including moving throughout the facility and confined spaces; communicating and exchanging information; observing details at varying ranges; operating computing devices; manipulating objects of varying sizes and weights; pushing, pulling, lifting, carrying, or positioning objects up to 50 pounds; using stools, ladders, or steps; and crouching, stooping, kneeling, or crawling.
Ability to work flexible hours as store needs require and be available evenings, weekends, holidays, and after hours based on business needs.
Ability to pass a comprehensive background record check.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver elevated patient service and demonstrate product knowledge to provide the TruExperience.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to resolve customer concerns.
Document customer issues and concerns in the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management and additional team duties as needed.
When assigned delivery-associate duties, follow Trulieve policies and procedures and fulfill delivery-driver responsibilities.
When assigned online-support duties, process online orders, including deliveries, within a two-hour timeframe.