Dispensary Associate-Part Time

Trulieve•Dunwoody, GA

2d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by explaining product benefits and potential side effects. The role requires knowledge of products and their effects, excellent customer service, and facilitating purchases in accordance with state regulations while providing an exceptional customer experience. The associate prepares and processes orders, assists with customer concerns and product or device issues, and maintains a clean, stocked workstation. Depending on business needs, employees may take on delivery-associate or online-support tasks.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Minimum age of 21, or 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunications devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move intermittently throughout the workday and to see and hear adequately, with prosthetics if needed.
Ability to function independently and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Must be available to work evenings, weekends, and holidays, and after hours as business needs require.
For delivery-driver duties, a valid driver's license and clean driving record are required.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues.
Work with leadership and management to resolve customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
As needed, carry out delivery-associate responsibilities, including following company policies and procedures.
As needed, help process online orders, including deliveries, within a two-hour timeframe.