Dispensary Associate - Part Time

Trulieve•Clermont, FL

2d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them about product benefits and potential side effects. The role requires product knowledge and excellent customer service. Associates facilitate purchases in accordance with state regulations while providing an exceptional customer experience. This part-time position works up to 25 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours work based on business needs. The position pays $15.00 per hour and is eligible for tips. It reports to the General Manager and is not remote.

Requirements

High school diploma or equivalent, and experience in this or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work without supervision and as part of a team.
Professionalism, business sense, and discretion, including the ability to maintain confidentiality.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English sufficient to serve customers and coworkers, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery duties, a valid driver’s license and clean driving record.
Ability to move intermittently throughout the workday; see and hear adequately, or use prosthetics enabling these senses; function independently and flexibly; and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Ability to constantly traverse the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Ability to frequently manipulate objects of varying sizes and weights, push and pull up to 50 pounds, lift/carry/position up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, crawl, or otherwise position oneself at floor level.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver elevated patient service and demonstrate product knowledge in keeping with Trulieve’s TruExperience standards.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders promptly and efficiently.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Help customers resolve product or device issues and work with leadership and management to address customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management, including additional team duties as needed.
When working as a delivery associate, follow company policies and procedures; a valid driver’s license and clear driving record are required for the delivery role.
When providing online support, help process online orders, including deliveries, within a two-hour timeframe.