Dispensary Associate (Full-Time) - Health For Life (White Marsh)

iAnthus Capital•White Marsh, MD

11d•Onsite

About The Position

The Dispensary Associate supports the dispensary’s daily operations as part of a patient-centric team, helps achieve company initiatives, and maintains iAnthus policies and procedures while ensuring compliance with applicable state and local laws. The role reports directly to the Dispensary Manager, Retail Operations. The associate engages and educates patients, supports accurate intake and recordkeeping, assists with the Verified Financial Hardship program, and delivers helpful, pleasant, and compassionate service. The position also supports inventory management, sales goals, staff training, patient education, brand standards, and community relationships. This role requires a flexible schedule, including rotating shifts and availability for nights, weekends, and holidays. Physical requirements include standing for extended periods, repetitive sitting, squatting, bending, and kneeling, lifting, pushing, and pulling up to 50 pounds, and using a ladder and common hardware tools. The work environment may include office conditions, extended computer and phone use, and exposure to fumes, dust, odors, heights, varying air-conditioning conditions, motion, and noise. Pay is $19 per hour plus cash tips.

Requirements

Must be at least 21 years old.
Must have a valid driver's license and reliable transportation.
High school graduate.
Must be able to work a flexible schedule, including rotating shifts and nights, weekends, and holidays.
Excellent verbal and written communication skills and basic math skills.
Ability to work in a team environment and contribute to a highly motivated team.
Strong organizational and decision-making skills; analytical, detail-oriented, and proactive.
Must be computer literate.
Ability to work at least 8 hours per day.
Ability to lift, push, and pull 50 pounds.
Ability to sit, squat, bend, and kneel repetitively during a workday and stand for extended periods.
Ability to use a ladder up to 12 feet and general hardware tools for common repairs.
Ability and willingness to work in a general office environment, use computers and phones for extended periods, and work around fumes, dust, odors, heights, indoor air conditioning or no air conditioning, motion, and noise.

Nice To Haves

Experience in retail, hospitality, or patient services.
Experience in a fast-paced, high-transaction environment.
Point-of-sale experience.
Green Flower and/or Ganjier Certificate holder.

Responsibilities

Engage and educate patients in a positive manner and provide excellent, compassionate patient service.
Ensure patient intake forms are accurate and complete, and assist in qualifying patients for the Verified Financial Hardship program.
Maintain compliance with applicable local and state regulations and company policies and procedures.
Perform general office work, including filing records, operating copy machines, and using email.
Provide dispensary General and Assistant Managers with patient feedback in a timely manner.
Maintain accurate records, including patient intake forms, cash-handling records, chain-of-custody documents, and waste-disposal logs.
Participate in brief meetings at the start of shifts and quarterly team meetings.
Participate in monthly product inventory reviews and maintain proficiency in inventory management, point-of-sale systems, and the DPH Virtual Gateway system.
Maintain current product knowledge and knowledge of proper dosage; review and update patient educational materials.
Help ensure team members follow current company policies and procedures and applicable laws and regulations.
Review daily sales and best practices with team members to support sales goals; implement brand sales and marketing strategies.
Represent the iAnthus brand appropriately and build relationships with community leaders and neighbors.
Follow and implement company core values and cultural principles, including respect, diversity, sustainability, research, and service.
Maintain dispensary appearance and cleanliness in accordance with brand standards, including music selection.
Contribute to a motivated team environment.
Perform other duties as assigned; duties and responsibilities may change.